David King
THIS COMPANY IS A SACM!! (Stay away from them) Ordered a phone and paid £50 upfront for the phone. On the day of the delivery ID Mobile rang the delivery company to return the phone to Carphone Warehouse (Dudley) I phoned to ask why they told me to speak to the delivery company and CPW. Both company’s told me it was ID mobile that called for the mobile back. After speaking to one of their reps on their online chat room for almost 5 hours I still could get my money sent back to me or the phone to be delivered again the next day, they told me that I need to contact CPW for my refund even tho I ordered the phone from them and if I order another phone I will have much better results next time. 3 days later I had a message saying my first bill is ready and needs to be paid by the 7th July 2020, why would I pay for a bill for somthing I have never had? Plus why you sending me that if you called for the phone back? Do they not keep records? If they do they don’t keep it very well so imagine how well they keep your data. Another email come through saying I had forgot to download their app to keep on top of my bills and information needed, ‘hang on I’m not the one who has forgot anything, they are’ I kept messaging the company through the live chats in their website to get this situation sorted. I THOUGHT I finally got somthing sorted by re explaining the situation AGAIN AND AGAIN AND AGAIN for the rep to tell me all bills are stopped and I should have a refund within two days...... Two days later I get a letter saying - Sorry you are leaving us, you just now need to pay the last bill. Why would I pay it? Worst thing is this will mess with my credit rating all because of their scam! I really do mean that word SCAM with this company as it’s impossible to get hold of anyone and they don’t store any of your information and just completely rob your money and send you bills knowing you have to pay or your credit rating goes right down. I have never been so stressed, I advice you all stay away as it really isn’t worth the stress and if they do try and take a bill out I will see them in court! STAY AWAY and use a real company! I have kept every conversation with the company ready for along stressful process!
3 years ago
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iD Mobile has a 1.2 average rating from 379 reviews

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