They failed to pack my purchase of 30 jars of 22oz honey well....whole order damaged during shipment and returned to. Iherb. Now item is no longer available so I lost my purchase, lost my first time discount and customer service messed up so now even my refund is delayed! How FRUSTRATING,! Customer service is only by instant messaging which took over an hour. Representative promised to get back to me within 2 hours to tell me Is she could get me a managers discount on next order.....NO SURPRISE! I never heard back from her or iherb. I’m done. I’ll shop Vitacost and Thrive from here on out!