Iherb Reviews

Name: Iherb
Rating: 2.60

2.6 Rating 312 Reviews

39 %

of reviewers recommend Iherb

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Metrics

2.6

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Iherb 5 star review on 20th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By the time you get your vitamins from I herb to your international destination, vitamins will be obsolete and no good any more. That because of the impact of heat and other weather elements.”

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Posted 3 weeks ago

“I'm aware of the bad reviews that exist, but perhaps I'm lucky because I've only ever experienced great service from iHerb. My sincere thanks to the staff at iHerb who packed and sent my order.”

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Posted 1 month ago

“I was a little worried about ordering with all the bad reviews, but for a 30.00 order I said what the heck and give it a try. I was pleasantly surprised when everything I ordered came quickly and packed very well. I just put another order in and got free shipping over 25 again w no tax and the cheapest price by far on the internet and they also give you a 20% discount on your first order. Thank you Iherb. Keep doing what you are doing and you will have a customer for life !”

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Posted 1 month ago

“I tried to return this product cause of an adverse reaction, my throat was swollen and I had trouble breathing! I tried to email and call IHerb but there is No Contact Information on their website! This company makes it impossible to reach customer service by phone or email ! I wrote to the owner Ray Faraee, located at 17400 Laguna Canyon Rd, Irvine, CA 92618. I never received a response! I am disputing this charge with my credit card company!”

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Posted 2 months ago

“I always loved iherb and spent hundreds… I always loved iherb and spent hundreds if not thousands over the last several years; but recently I have seen the negative side. Vague rules relating to their rewards program, an absolute unwillingness to help with an issue and frankly terrible service. Impossible to speak to a professional and awkward unhelpful online service. I’ve really changed my opinion of iHerb. Be cautious and definitely don’t waste too much of your time on rewards; they’ll find any way to wriggle out of compensating you, and every way to avoid advising you if their complaints procedure.”

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Posted 3 months ago

“i ordered now saw palmeto extract 320mg 90 soft gels for $10 each bottle. they sent me crappy 160 mg 90 soft gets. what should have last me 9 months is going to last 4 1/2 months. plain rip off. no way to get satisfaction as returning isnt worth it, and i used a guest account with paypal. so i can not even contact them and tell them what shits they are. never trust a new vendor on this product again. the 320mg is hard to find.”

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Posted 4 months ago

“The negative reviews are all absolutely true but not surprising with the way they treat their own employees! They preach health and wellness yet all they care about is scamming and money. They’ll ruin your lives without a care in the world. There are so many better companies that truly stand behind their values of helping customers and their own employees. IHerb is not in that discussion!”

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Posted 4 months ago

“Bunch of thieves!! They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them!!! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what!!! He blocked me from both!!! Such a useless manager!!! Don’t buy from them ever!!! Not safe at all!!! That’s why the SEC always rejected their IPO!!! They can’t go public!!! They are bunch of scammers!!!”

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Posted 5 months ago

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Posted 5 months ago

“After 2 attempts at delivering my package (to an address that I get things delivered to all the time) I was advised I need to sort it our with delivery company and will not be able to get a refund either. Also noticed some of their products actually contain toxic chemicals such as lead. How is this even allowed?”

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Posted 7 months ago

“I ordered Men's Multivitamin 55+, 120 tablets. I received Women's Multivitamin 55+, 90 tablets. I return it and request the correct item be shipped. For the second time, I just received the Women's Multivitamin 55+, 90 tablets again. I can understand one screwup. Two in a row like this - inexplicable.”

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Posted 8 months ago

“Shipping takes FOREVER!”

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Posted 8 months ago

“Small sad story: I have made order with aom available items on iherb website After 2 days they cancelled half of the items I complained, they apologized I re ordered the same items Surprisingly it is out of stock again I complained, they apologized I ordered different items After 2 days they claimed to ship the order They received the payment at their account Now it has been 8 days and they didn't give the shipment to the shipping company I complained They don't know what is the problem They don't reply emails They don't have live chat They don't reply their Facebook page”

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Posted 8 months ago

“I was so amazed at the awesome service. I ordered on the 11 December. Within half an hour I received an email to say my package was with the courier and it arrived at my home in New Zealand 8 days later. I wasn’t expecting to get it until after Xmas so this was amazing! I ordered from a NZ company the same day and 12 days later I’m still waiting! Fabulous service Iherb!”

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Posted 9 months ago

“I have been an IHerb customer for years & I just found out the company changed hands & is now owned by an Asian entity. The last two orders I placed they changed shippers & I didn't get my orders. On this last order, IHerb is only available by email & is trying to deal with me in Asian & not American English. I won't deal with a company who won't deal with me in this country when there is a problem. I finally had to dispute the charge on my credit card for goods not received since IHerb would not communicate with me in the USA. I would NOT recommend this company to anyone else in the world, nor would I recommend their shipper Ontrac who already has a negative rep in our state. From a company with prior excellent service to hiding behind a foreign language & no way to contact by phone. What a comedown. We should be able to leave a negative rating for morons like these. Guess I'm going to have to start translating my emails since American-owned companies are bound & determined to sell us all out. Some things are supposed to be more important than money. Even our stupid US postal service does better than this. My credit card company has initiated the refund, not IHerb. Be forewarned. Losing customers $25 dollar orders at a time. What a way to run a business. Over vitamins. Should not be so world ending. Shipping is not nuclear science. Good luck if you try dealing with these people. I couldn't.”

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Posted 9 months ago

“What a wonderful company to deal with! I have been their customer for over 5 years and have never been disappointed to date. Their website is very easy to navigate, the packaging of the products is perfect and the shipment is the fastest I have seen anywhere. They always have plenty of promotions and deals which are available on their specials & deals page. And on top of that you can save 25% off your first order if you copy/paste coupon code IVA351 at checkout. My experience with iHerb is definitely 10 out of 10 and I highly recommend them to everyone!”

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Posted 9 months ago

“They have no control over the courier services they choose to deliver parcels. If they deliver to wrong addresses, iherb does not give a damn. They cannot refund you, resend the parcel or just help with the investigation. You have NO support after your parcel is shipped. And the best thing about it, iherb does not allow to choose any other courier service when submitting an order. A very nice business they run along with scummy CDL, stealing customers parcels one in a while.”

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Posted 9 months ago

“iherb customer service is incompetent. customers can't reach a live person. I've been waiting for a delivery for a month. they claim they are working on it. don't use herb! I never received my order.”

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Posted 9 months ago

“Said shipped when it wasn't no response no product total scam stay away”

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Posted 10 months ago

“In my opinion, they are a fantastic company. I've been their customer for many years, and I've never had the slightest problem with them. They have a wide range of products, and at very good prices. With the code RAC2044 you'll have a very pleasant surprise. Highly recommended.”

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Posted 10 months ago

Iherb is rated 2.6 based on 312 reviews