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Iherb Reviews

2.7 Rating 347 Reviews

43 %

of reviewers recommend Iherb

Company Reviews

2.7

Based on 347 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Iherb 5 star review on 16th July 2024

Iherb 5 star review on 2nd July 2024

Iherb 1 star review on 18th December 2023

Iherb 1 star review on 7th January 2023

Iherb 5 star review on 20th November 2022

Iherb 1 star review on 13th October 2022

Iherb 1 star review on 13th October 2022

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered now saw palmeto extract 320mg 90 soft gels for $10 each bottle. they sent me crappy 160 mg 90 soft gets. what should have last me 9 months is going to last 4 1/2 months. plain rip off. no way to get satisfaction as returning isnt worth it, and i used a guest account with paypal. so i can not even contact them and tell them what shits they are. never trust a new vendor on this product again. the 320mg is hard to find.”

Posted 1 year ago

“The negative reviews are all absolutely true but not surprising with the way they treat their own employees! They preach health and wellness yet all they care about is scamming and money. They’ll ruin your lives without a care in the world. There are so many better companies that truly stand behind their values of helping customers and their own employees. IHerb is not in that discussion!”

Posted 1 year ago

“Bunch of thieves!! They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them!!! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what!!! He blocked me from both!!! Such a useless manager!!! Don’t buy from them ever!!! Not safe at all!!! That’s why the SEC always rejected their IPO!!! They can’t go public!!! They are bunch of scammers!!!”

Posted 1 year ago

“Bunch of thieves!! They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them!!! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what!!! He blocked me from both!!! Such a useless manager!!! Don’t buy from them ever!!! Not safe at all!!! That’s why the SEC always rejected their IPO!!! They can’t go public!!! They are bunch of scammers!!!”

Posted 1 year ago

“After 2 attempts at delivering my package (to an address that I get things delivered to all the time) I was advised I need to sort it our with delivery company and will not be able to get a refund either. Also noticed some of their products actually contain toxic chemicals such as lead. How is this even allowed?”

Posted 1 year ago

“I ordered Men's Multivitamin 55+, 120 tablets. I received Women's Multivitamin 55+, 90 tablets. I return it and request the correct item be shipped. For the second time, I just received the Women's Multivitamin 55+, 90 tablets again. I can understand one screwup. Two in a row like this - inexplicable.”

Posted 1 year ago

“Shipping takes FOREVER!”

Posted 1 year ago

“Small sad story: I have made order with aom available items on iherb website After 2 days they cancelled half of the items I complained, they apologized I re ordered the same items Surprisingly it is out of stock again I complained, they apologized I ordered different items After 2 days they claimed to ship the order They received the payment at their account Now it has been 8 days and they didn't give the shipment to the shipping company I complained They don't know what is the problem They don't reply emails They don't have live chat They don't reply their Facebook page”

Iherb 1 star review on 7th January 2023

Posted 1 year ago

“I was so amazed at the awesome service. I ordered on the 11 December. Within half an hour I received an email to say my package was with the courier and it arrived at my home in New Zealand 8 days later. I wasn’t expecting to get it until after Xmas so this was amazing! I ordered from a NZ company the same day and 12 days later I’m still waiting! Fabulous service Iherb!”

Posted 1 year ago

“I have been an IHerb customer for years & I just found out the company changed hands & is now owned by an Asian entity. The last two orders I placed they changed shippers & I didn't get my orders. On this last order, IHerb is only available by email & is trying to deal with me in Asian & not American English. I won't deal with a company who won't deal with me in this country when there is a problem. I finally had to dispute the charge on my credit card for goods not received since IHerb would not communicate with me in the USA. I would NOT recommend this company to anyone else in the world, nor would I recommend their shipper Ontrac who already has a negative rep in our state. From a company with prior excellent service to hiding behind a foreign language & no way to contact by phone. What a comedown. We should be able to leave a negative rating for morons like these. Guess I'm going to have to start translating my emails since American-owned companies are bound & determined to sell us all out. Some things are supposed to be more important than money. Even our stupid US postal service does better than this. My credit card company has initiated the refund, not IHerb. Be forewarned. Losing customers $25 dollar orders at a time. What a way to run a business. Over vitamins. Should not be so world ending. Shipping is not nuclear science. Good luck if you try dealing with these people. I couldn't.”

Posted 1 year ago

“What a wonderful company to deal with! I have been their customer for over 5 years and have never been disappointed to date. Their website is very easy to navigate, the packaging of the products is perfect and the shipment is the fastest I have seen anywhere. They always have plenty of promotions and deals which are available on their specials & deals page. And on top of that you can save 25% off your first order if you copy/paste coupon code IVA351 at checkout. My experience with iHerb is definitely 10 out of 10 and I highly recommend them to everyone!”

Posted 1 year ago

“They have no control over the courier services they choose to deliver parcels. If they deliver to wrong addresses, iherb does not give a damn. They cannot refund you, resend the parcel or just help with the investigation. You have NO support after your parcel is shipped. And the best thing about it, iherb does not allow to choose any other courier service when submitting an order. A very nice business they run along with scummy CDL, stealing customers parcels one in a while.”

Posted 1 year ago

“iherb customer service is incompetent. customers can't reach a live person. I've been waiting for a delivery for a month. they claim they are working on it. don't use herb! I never received my order.”

Posted 1 year ago

“Said shipped when it wasn't no response no product total scam stay away”

Posted 1 year ago

“In my opinion, they are a fantastic company. I've been their customer for many years, and I've never had the slightest problem with them. They have a wide range of products, and at very good prices. With the code RAC2044 you'll have a very pleasant surprise. Highly recommended.”

Iherb 5 star review on 20th November 2022

Posted 1 year ago

“This is a second time Iherb send a vitamin supplement with six months expiration date and refuses to refund the return, request denied for the second time request denied, this is not legal practice, DO NOT TRUST THIS COMPANY”

Posted 1 year ago

“I would never buy from them again. I wanted to return a item--they said I could--then i could no longer make any contact with them. I could not get a return label or even how to send it back. Horrible company--once they deduct the money from your acct. its yours--you will NEVER be refunded, or even acknowledged. They really dont even deserve 1 star--but had to mark 1 so I could write. Other places to buy from. Avoid this outfit. They are awful”

Posted 1 year ago

“Zero points for customer centricity from this company. I will never order anything again from them because they brought me to a situation to pay a fine to the customs and refused to refund money to me. You never know with them if you will have a problem with customs, so I would avoid ordering from them.”

Posted 1 year ago

“iherb is no longer a reliable supplier… I have two separate orders hanging with iherb with the status processing well passed the delivery dates given. One to be delivered between 16 - 22 September and the other between 3 - 7 October. Complaint about two weeks ago and no tangible result from that.”

Iherb 1 star review on 13th October 2022

Iherb 1 star review on 13th October 2022

Posted 1 year ago

“Absolutely the worst company and customer service is nonexistent.”

Posted 1 year ago

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Iherb is rated 2.7 based on 347 reviews