Iherb Reviews

2.7 Rating 340 Reviews
41 %
of reviewers recommend Iherb
2.7
Based on 340 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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Iherb 1 star review on 18th December 2023
Anonymous
Iherb 1 star review on 7th January 2023
Ali
Iherb 5 star review on 20th November 2022
Jesús
Iherb 1 star review on 13th October 2022
Anonymous
Iherb 1 star review on 13th October 2022
Anonymous
Iherb 1 star review on 5th July 2022
Chris Wong
Iherb 1 star review on 30th June 2022
Israel
1
Anonymous
Anonymous  // 01/01/2019
Customer service is non existent. Web site sucks.
Helpful Report
Posted 2 years ago
I’ve been ordering from iHerb for ten years. Their pricing and prompt shipping are the benchmark for the industry. However, they no longer carry many of the items I bought from them and have had to switch to other suppliers like Amazon and Swanson. They continually ignore my written request for not soliciting product reviews from me. I unsubscribe and they continually resubscribe me. I consider this a violation of my privacy.
Helpful Report
Posted 3 years ago
Buyer beware - the products you receive may not be new or what you think you are getting! All of the items in my order came without the proper outer packaging and with some damage to the containers themselves. I contacted customer service who said “beauty” products don’t come sealed. I have ordered these products elsewhere and know how these products are packaged to ensure they are not tampered with. Never ordering from here again!
Helpful Report
Posted 4 years ago
UNRELIABLE AND DISHONEST - Order #709368611 I ordered 2 x turmeric powder for my mom who's sick and I saw there's free shipping for orders over $59. So I added more items before checking out. Then A FEW HOURS LATER they email me that it's been shipped WITHOUT the turmeric because it's out of stock. So I email them that the turmeric is still up for purchase on the website and they reply that it's NOW back in stock and I can re-order it, but now I have to pay more for postage. And it's just been a few hours since I'd first placed my order. Their replies don't make any sense and each email is sent from a different attendant.
Helpful Report
Posted 4 years ago
I used iherb numerous times to purchase essential oil, specifically Natures Alchemy (peppermint). I normally bought 6-10 bottles at a time. My last order arrived with the bottles not wrapped and two broken. I emailed to let them know fully expecting a refund or replacement of the two bottles. The gentleman that responded asked for pictures and I complied, not once but 3 times and each time he said he didn’t receive the pictures. It was annoying and he finally won the battle over approximately a $13 purchase. I will never buy from them again and as for customer service ... it’s awful.
Helpful Report
Posted 4 years ago
Don't buy anything from Them if you live in Europe: you will receive your stuff in more than three months and you will have custom's problems (an pay more money for it). But They don't tell it to you and the customer service is really unuseful.
Helpful Report
Posted 4 years ago
Had two very different experiences with them. 1) First order (to Europe) no problem, no fees, delivery on time, prices respected. 2) Secound order (still to Europe). Pckaged never delivered (though very small and for a product that is legal in here, so no explanation). They refund the price of the product, but not the shipping costs. Didn't I pay for the product to be delivered to my place ? Apparently not, I paid for it to vist the USA and stay there forever. It represents nearly half the price of my order.
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Posted 5 years ago
Beware as their products come from USA there can be customs charges to add on. In my case doubling the price of the product. The product was of good quality.
Helpful Report
Posted 6 years ago
Iherb is rated 2.7 based on 340 reviews