Iherb Reviews

2.7 Rating 339 Reviews
42 %
of reviewers recommend Iherb
2.7
Based on 339 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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Iherb 1 star review on 18th December 2023
Anonymous
Iherb 1 star review on 7th January 2023
Ali
Iherb 5 star review on 20th November 2022
Jesús
Iherb 1 star review on 13th October 2022
Anonymous
Iherb 1 star review on 13th October 2022
Anonymous
Iherb 1 star review on 5th July 2022
Chris Wong
Iherb 1 star review on 30th June 2022
Israel
1
Anonymous
Anonymous  // 01/01/2019
Shipping takes FOREVER!
Helpful Report
Posted 1 year ago
Products are good but I’m always having trouble checking out. Most of the time I spent days to check it out again. Buti keep bouncing o Address confirmation, click. Then Pay click, only to return to my address again, click. Then payment,click. Over n over i have to do this and i get annoyed so i just left all my orders. Can’t seem to place my orders. Love iHerb but this ol orderin is so annoying
Helpful Report
Posted 3 years ago
My order showed as delivered all though I never received it. Customer service asks me if I've asked my neighbors for the package. In a 100+ apt complex do you think I'll be going around asking. They refunded the following day $16.85 when I paid them $18.85 for the order. Will not buy from them ever again!
Helpful Report
Posted 3 years ago
The items I ordered have all arrived quickly and in good condition. The prices are very competitive. That said, I never order anything that requires a shipping charge and did not do so on any of my orders from iHerb. Nevertheless, I was charged $4.00 for shipping on one when the receipt came. I pointed this out to them in an email, and they said that the cost exceeded that which the carrier permitted. This makes no sense whatsoever. So I pointed this out to them and they said that I had checked the shipping option that had a $4.00 fee connected with it. This is so funny, because they attached a photo of that part of my order and "Free Shipping" was checked. So I pointed this out to them and they said that my order had weighed more than would be approved for free shipping. I had ordered very light items. So I have requested a copy of my whole order and I will be filing a complaint with the authorities about this company. I think that they have someone in a third-world country doing their customer service. The typing is not like I have ever seen in a legit company. Plus, logic and transparency are totally missing -- as is good grammar and spelling. It's a shame that a company has to cut corners where it really matters to customers. I was enjoying the products; but I cannot do business with a company that is dishonest.
Helpful Report
Posted 3 years ago
Iherb is rated 2.7 based on 339 reviews