Iherb Reviews

Name: Iherb
Rating: 2.73

2.7 Rating 347 Reviews

43 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.7

Based on 347 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online on Wednesday, no shipping fee, my order was delivered on Friday. Checked the order and everything was fine. Couldn's ask for better.”

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Posted 2 years ago

“you can use my code CPD9032 for $ 5 off on your first order and 5% off in every other. I have been ordering from iherb for years and it has really proven to be a good site. Very often they have various discounts, they also have very good prices of supplements and cosmetics. I definitely recommend ordering.”

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Posted 2 years ago

“Not trustable,”

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Posted 2 years ago

“I luv iHerb! I've been a customer for many years. I've had no problems with iHerb, service is great; orders are securely packaged and I receive them 2-3 days (usually 2). iHerb has a Huge selection of various kinds of products and the prices are extremely reasonable. Every order that I receive is accurate and undamaged. Thank You iHerb. Blessings!”

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Posted 2 years ago

“They shipped a different item than what was ordered. They were similar but had ingredients I am unable to use due to food sensitivity. I didn't realize that until i had opened one of the 2 boxes. I requested a return of the unopened box which meant I am stuck with $26 worth of unusable product. They received the return on 12/7/21 and didn't process it until I did the "Live chat" on 12/16/21. You can't speak to a customer service representative. Lasership {their shippers} can tell you the delivery been made 24 hours before they deliver. Seems too confusing. Shouldn't it be easier than this. Don't forget, initially they sent the wrong product!!! Order #916123563”

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Posted 2 years ago

“Finally received today 12/6/2021 a package that was 3 weeks late and one of the items has an expiration date of 8/09/2019. Never again will I shop with Iherb!”

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Posted 2 years ago

“close to scam! close to scam!”

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Posted 2 years ago

“Close to scam”

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Posted 2 years ago

“My recent shopping experience at iherb was excellent. Customer service patiently answered all of my many questions, my parcel arrived much faster than expected and contents were perfect. Thank you! (Delivery person was also very helpful)”

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Posted 2 years ago

“My recent expirience with iHerb is horrible !!! I got quickly e-mal fhom iHerb that my order has been “SHIPPED” - WHICH IS ONLY LIE - maybe is packed - but NOT SHIPPED AT ALL !!! Aramex have only “created record” but physicaly Aramex never recived my order/shippment from iHERB - but iHERB took my money as for “shipped” order which is not good at all!!! Now I’m not able get from iHERB customer service any reasonable answers WHY THEY HAVE THIS BEHAVIOR TO THE EXISTING CURTOMER like this (as new customer - you get 100% better and different service - my personal EXPIRIENCE - unfortunately). Now they even tried told me that is ARAMEX FAULT - like “aramex have not updates on their tracking…” !!! NO - ANOTHER LIE FROM IHERB - I contacted Aramex directly and I got from them e-mail with confirmation that they never till now recived my shippment from iHERB!!! So is now clear that iHERB ONLY CREATED RECORD WITH ARAMEX - TOOK MY MONEY - BUT MY ORDER WAS NOT SHIPPED AS IHERB SEND ME IN E-MAIL - they just LIE TO ME!!! I’m sure that I’m not only one who had this expirience wit them - behavior to existing customers like this is very AWFUL FROM IHERB!!! And honestly I’m ready if they do not solve this PROBLEM quickly to ESCALATE THIS EVERYWHERE WHERE IS POSSIBLE AS CUSTOMER RIGHT to recive order which I paid for!!! THANK YOU IHERB FOR THIS AWFUL EXPIRIENCE!!!”

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Posted 2 years ago

“Poor Customer service, their logistics is not good and they do not have answers when needed. There is no phone number to call so the only option is an automatic chat online. Bad experience.”

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Posted 2 years ago

“Great customer service, very quick response time, had an shipping issue they took care of it very quickly and would buy again and recommend the site I shipped International”

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Posted 2 years ago

“iHerb is a rip-off -- they misrepresent their products in a totally manipulative and dishonest way. Do not shop here!!!”

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Posted 2 years ago

“iHerb's shipping service left my package at the entrance to a community, in the hot Florida sun. They were too lazy to bring it to my home and too lazy to call me so they dumped it at the entrance to a community with over 310 homes and there it sat. I've tried to reach iHerb, but they have no customer service and no way for me to ship the products back. I'm sorry I ever ordered with them.”

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Posted 2 years ago

“they took my money and never delivered or responded”

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Posted 2 years ago

“iHerb is the best. They offer the best price. They really helped me to resolve a problem with logistics. Their live chat is fast responsive. And They really treat their customers very well. I recommend iHerb to anyone. I’m satisfied 100%.”

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Posted 2 years ago

“I have an account and bought from them before but they flagged my purchase because it was being sent to my daughters address. (We've been doing this for months b/c I have early dementia and she takes care of my meds. It hasn't been a problem anywhere else.)They said I have to get a code that they sent to my credit card company. But their procedure locked up my credit card account. There's no way to actually talk to anyone at iherb, even if you call them.”

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Posted 2 years ago

“Product delivered is not what I was expecting”

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Posted 3 years ago

“They sent me an email that my accountbow closed. I have placed an order and they did not refund me!!! Shitty, spam and a fraud comlany😡😡😡😡😡”

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Posted 3 years ago

“Absolutely fuming, I paid extra for a quicker delivery which was due 14th June 21 and still I’m waiting. Apparently it’s been held up by US Customs because they didn’t have my full name (which of course I had to provide at the time of ordering). The DHL rep hasn’t answered any of my questions and I am not sending a copy of my passport to a random stranger by email when he can’t answer my questions, in any case I should be able to purchase without the need to show ID and it should have been addressed with the sender. I’ve given them until this evening to resolve otherwise I want a full refund. Oh had I realised that despite placing the order on the UK site that delivery was coming from the USA I would not have placed it esp as I keep being fobbed off about a refund and asked to give them more time to investigate. AVOID LIKE THE PLAGUE!”

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Posted 3 years ago

Iherb is rated 2.7 based on 347 reviews