Iherb Reviews

Name: Iherb
Rating: 2.69

2.7 Rating 339 Reviews

42 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.7

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Iherb 1 star review on 18th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent shopping experience at iherb was excellent. Customer service patiently answered all of my many questions, my parcel arrived much faster than expected and contents were perfect. Thank you! (Delivery person was also very helpful)”

Helpful Report

Posted 2 years ago

“My recent expirience with iHerb is horrible !!! I got quickly e-mal fhom iHerb that my order has been “SHIPPED” - WHICH IS ONLY LIE - maybe is packed - but NOT SHIPPED AT ALL !!! Aramex have only “created record” but physicaly Aramex never recived my order/shippment from iHERB - but iHERB took my money as for “shipped” order which is not good at all!!! Now I’m not able get from iHERB customer service any reasonable answers WHY THEY HAVE THIS BEHAVIOR TO THE EXISTING CURTOMER like this (as new customer - you get 100% better and different service - my personal EXPIRIENCE - unfortunately). Now they even tried told me that is ARAMEX FAULT - like “aramex have not updates on their tracking…” !!! NO - ANOTHER LIE FROM IHERB - I contacted Aramex directly and I got from them e-mail with confirmation that they never till now recived my shippment from iHERB!!! So is now clear that iHERB ONLY CREATED RECORD WITH ARAMEX - TOOK MY MONEY - BUT MY ORDER WAS NOT SHIPPED AS IHERB SEND ME IN E-MAIL - they just LIE TO ME!!! I’m sure that I’m not only one who had this expirience wit them - behavior to existing customers like this is very AWFUL FROM IHERB!!! And honestly I’m ready if they do not solve this PROBLEM quickly to ESCALATE THIS EVERYWHERE WHERE IS POSSIBLE AS CUSTOMER RIGHT to recive order which I paid for!!! THANK YOU IHERB FOR THIS AWFUL EXPIRIENCE!!!”

Helpful Report

Posted 2 years ago

“Poor Customer service, their logistics is not good and they do not have answers when needed. There is no phone number to call so the only option is an automatic chat online. Bad experience.”

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Posted 2 years ago

“Great customer service, very quick response time, had an shipping issue they took care of it very quickly and would buy again and recommend the site I shipped International”

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Posted 2 years ago

“iHerb is a rip-off -- they misrepresent their products in a totally manipulative and dishonest way. Do not shop here!!!”

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Posted 2 years ago

“iHerb's shipping service left my package at the entrance to a community, in the hot Florida sun. They were too lazy to bring it to my home and too lazy to call me so they dumped it at the entrance to a community with over 310 homes and there it sat. I've tried to reach iHerb, but they have no customer service and no way for me to ship the products back. I'm sorry I ever ordered with them.”

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Posted 2 years ago

“they took my money and never delivered or responded”

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Posted 2 years ago

“iHerb is the best. They offer the best price. They really helped me to resolve a problem with logistics. Their live chat is fast responsive. And They really treat their customers very well. I recommend iHerb to anyone. I’m satisfied 100%.”

Helpful Report

Posted 2 years ago

“I have an account and bought from them before but they flagged my purchase because it was being sent to my daughters address. (We've been doing this for months b/c I have early dementia and she takes care of my meds. It hasn't been a problem anywhere else.)They said I have to get a code that they sent to my credit card company. But their procedure locked up my credit card account. There's no way to actually talk to anyone at iherb, even if you call them.”

Helpful Report

Posted 2 years ago

“Product delivered is not what I was expecting”

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Posted 2 years ago

“They sent me an email that my accountbow closed. I have placed an order and they did not refund me!!! Shitty, spam and a fraud comlany😡😡😡😡😡”

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Posted 2 years ago

“Absolutely fuming, I paid extra for a quicker delivery which was due 14th June 21 and still I’m waiting. Apparently it’s been held up by US Customs because they didn’t have my full name (which of course I had to provide at the time of ordering). The DHL rep hasn’t answered any of my questions and I am not sending a copy of my passport to a random stranger by email when he can’t answer my questions, in any case I should be able to purchase without the need to show ID and it should have been addressed with the sender. I’ve given them until this evening to resolve otherwise I want a full refund. Oh had I realised that despite placing the order on the UK site that delivery was coming from the USA I would not have placed it esp as I keep being fobbed off about a refund and asked to give them more time to investigate. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 2 years ago

“Many orders from tea to herbs to collagen Always fast delivery and packaged nice. I have been surprised by dis punts and prices are very reasonable”

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Posted 2 years ago

“They have the most frustrating way of affirming your order. They ask you to check the a small transaction on your credit card before sending the products. This small transaction did not appear and neither did an affirmation code that they subsequently requested from me and had me call my bank to find it (They didn't) I ordered these products on monday in hope they would come this week. Now I'm waiting more than a week and nothing has happened. There is also no phone number to call and get live service from. Absurd.”

Helpful Report

Posted 2 years ago

“Terrible customer service. My order was not received and I requested refund 2 times but declined. I was told according to the delivery company it was dropped off at the door. I was also told I should check with my neighbor. Also, 'sometimes delivery companies update as delivered before order was delivered'. I was not offered assistance in tracking down the order. I have bought the same items for a few times and they don't even consider helping me to track the package. I will never buy from them again. No contact for the delivery company was given to me. No live person to talk to. Worst experience with any online store I've ever shopped with.”

Helpful Report

Posted 2 years ago

“They failed to ship my item but the tracking number shows that it was shipped. I spent over an hour trying very hard to get to their customer service but they don’t have any. It’s very frustrating and I will never do business with them again”

Helpful Report

Posted 2 years ago

“I hope I checked the reviews of iherb before making purchase! They only shipped part of what I purchased, but they charged me for all the items I ordered, when I ask to reship or refund, they said they will reship the rest of the products. BUT, later they said the product is out of stock, I said it is fine to refund me of what they missed to deliver. NOW, they declined the refund because they said the RESHIP was not charged, I don't think they can't understand that what I am asking for refund is the products that they didn't deliver in my original order, they just did this in purpose. And see? They can't be reached out by phone or email, only by website, it is really inconvenient to explain what happened since the customer service is not professional. I won't come back to visit and never recommend this business to anyone I know.”

Helpful Report

Posted 2 years ago

“Where should we complain?!!! Pls someone help. They deducted from my Visa card and didn’t delievery and customer service says bs. I want to get a lawyer and complain. Anyone tips?”

Helpful Report

Posted 2 years ago

“This used to be a reliable company, but they’re shifty thieves now, so I made an account specifically to warn people here. I am dealing with the same things so many other people here have noted: I put in an order, was charged for it, and then was unable to log in again or check tracking. They have no customer service. They don’t pick up their phones and they take about a day to respond to messages. (They completely ignore emails.) They’re just giving me the runaround, pretending like they care but not helping in any way. My account was deactivated for absolutely no reason, and they’re just giving me the runaround to avoid speaking to me because they have my money. After reading other people’s experiences having the same problems, I’m just glad I didn’t spend thousands of dollars with these crooks and liars. Dishonest, thieving, and shady. Stay away from this company. Order Confirmed #913583415”

Helpful Report

Posted 2 years ago

“To be honest, at first I was afraid to order from this site because there are different opinions on the internet. However, I decided to give it a try and I highly recommend it! The products arrived quicker than expected, everything was correct and nicely packed. The website states straight away that they charge tax to the UK and how much it will be. The tax is paid at the time of ordering, so I didn't have to pay anything extra. I am very happy with the service and will definitely use it in the future!”

Helpful Report

Posted 2 years ago

Iherb is rated 2.7 based on 339 reviews