Impossible to get a refund. They make you go through hoops and the customer service drops the discussion midway. No one to personally call. I wanted to return 2 unopened bottles, they gave me an RA for one only . They stall…then not able to do return address , you cannot do on your phone then they always want so much information just to get a label . I understand they have been in business for 20 years but they are so bad I would call them a scam .