Iherb Reviews

Name: Iherb
Rating: 2.80

2.8 Rating 376 Reviews

44 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.8

Based on 376 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order April 25th, it's now April 26th and it's just been delivered. Amazing! Good quality products and good pricing and extremely fast shipping. Have ordered a few times and always been very happy. Highly recommend”

Helpful Report

Posted 4 years ago

“They took my money immediately for vitamins for my sick dog. They “expedited” my free delivery through LaserShip. They have requested my address 3 times and it was clearly on the order confirmation. No vitamins after numerous contacts. Now they say my refund will take 5-7 days. I would never do business with iHerb or LaserShip again. Their customer service is awful and their website with contact information is not user friendly. They emailed me through a non-reply email box. They are not a credible company. Do business elsewhere.”

Helpful Report

Posted 4 years ago

“THIS Is a complaint. Apparently, iHerb has POSITIONED themselves, so that they are not accessible for any type of customer service or support. I find this unacceptable. You can neither contact anyone via phone, an email came back as an error message, all they offer you now is a chat with Bots. I will be leaving iHerb. They are only available to take your money and send product. If you need to urgently stop a shipment, you are unable to. That is what happened to me. I had a hardship. I needed to stop a shipment, and no one there could help me. Because there is NO ONE there. After being a loyal customer for yearsss, If I do not hear back from you I will be leaving. If you care at all about your reputation.”

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Posted 4 years ago

“Customer service is non existent. Web site sucks.”

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Posted 4 years ago

“Wish I had read reviews earlier, placed order with majority of order identified as on back order but they charged me for the entire order. They then posted on my account that UPS lost package yet never notified me. I cannot contact them as they do not respond to emails, no way to call, and each time I try to submit to help desk I get kicked out of the website. Comments below on contacting BBB is helpful as it has been two months. I would not order from iherb again.”

Helpful Report

Posted 4 years ago

“Placed an order in November. iHerb reported it shipped immediately. In December they canceled the order and reordered it without telling me why. Then they reported it shipped immediately. In late December I inquired why it still hadn't arrived. They admitted to having supply issues, and I told them how disappointed I was that they had been lying about the shipment being shipped. They then agreed to refund me for my order. They reported the refund refunded almost immediately. It wasn't. I reviewed them negatively on another site. They responded almost immediately - but no refund. Finally, I reported them to the BBB and they processed my refund with some excuse about technical issues preventing the refund the first time. And on top of all of this, you can almost never tell whether a human or a bot is responding to you. Just don't order. Don't trust the positive reviews that suggest the rest of us are fake reviewers. I am a real person that wants others to avoid the frustrations I experienced. It would be nice to see iHerb change their misleading practices, but I doubt that will ever happen.”

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Posted 4 years ago

“The item I received is not the item I ordered. What I received I could have bought elsewhere for much cheaper. I will not be using this company again, nor will I recommend it.”

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Posted 4 years ago

“iHerb is very trust worthy, also ordering from Europe (the Netherlands). Products arrived very fast (”

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Posted 4 years ago

“very fast response in complaint/question about the expiration date .even not their fault. satisfactory solution”

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Posted 4 years ago

“Ordered online on Wednesday, no shipping fee, my order was delivered on Friday. Checked the order and everything was fine. Couldn's ask for better.”

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Posted 4 years ago

“you can use my code CPD9032 for $ 5 off on your first order and 5% off in every other. I have been ordering from iherb for years and it has really proven to be a good site. Very often they have various discounts, they also have very good prices of supplements and cosmetics. I definitely recommend ordering.”

Helpful Report

Posted 4 years ago

“Not trustable,”

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Posted 4 years ago

“I luv iHerb! I've been a customer for many years. I've had no problems with iHerb, service is great; orders are securely packaged and I receive them 2-3 days (usually 2). iHerb has a Huge selection of various kinds of products and the prices are extremely reasonable. Every order that I receive is accurate and undamaged. Thank You iHerb. Blessings!”

Helpful Report

Posted 4 years ago

“They shipped a different item than what was ordered. They were similar but had ingredients I am unable to use due to food sensitivity. I didn't realize that until i had opened one of the 2 boxes. I requested a return of the unopened box which meant I am stuck with $26 worth of unusable product. They received the return on 12/7/21 and didn't process it until I did the "Live chat" on 12/16/21. You can't speak to a customer service representative. Lasership {their shippers} can tell you the delivery been made 24 hours before they deliver. Seems too confusing. Shouldn't it be easier than this. Don't forget, initially they sent the wrong product!!! Order #916123563”

Helpful Report

Posted 4 years ago

“Finally received today 12/6/2021 a package that was 3 weeks late and one of the items has an expiration date of 8/09/2019. Never again will I shop with Iherb!”

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Posted 4 years ago

“close to scam! close to scam!”

Helpful Report

Posted 4 years ago

“Close to scam”

Helpful Report

Posted 4 years ago

“My recent shopping experience at iherb was excellent. Customer service patiently answered all of my many questions, my parcel arrived much faster than expected and contents were perfect. Thank you! (Delivery person was also very helpful)”

Helpful Report

Posted 4 years ago

“My recent expirience with iHerb is horrible !!! I got quickly e-mal fhom iHerb that my order has been “SHIPPED” - WHICH IS ONLY LIE - maybe is packed - but NOT SHIPPED AT ALL !!! Aramex have only “created record” but physicaly Aramex never recived my order/shippment from iHERB - but iHERB took my money as for “shipped” order which is not good at all!!! Now I’m not able get from iHERB customer service any reasonable answers WHY THEY HAVE THIS BEHAVIOR TO THE EXISTING CURTOMER like this (as new customer - you get 100% better and different service - my personal EXPIRIENCE - unfortunately). Now they even tried told me that is ARAMEX FAULT - like “aramex have not updates on their tracking…” !!! NO - ANOTHER LIE FROM IHERB - I contacted Aramex directly and I got from them e-mail with confirmation that they never till now recived my shippment from iHERB!!! So is now clear that iHERB ONLY CREATED RECORD WITH ARAMEX - TOOK MY MONEY - BUT MY ORDER WAS NOT SHIPPED AS IHERB SEND ME IN E-MAIL - they just LIE TO ME!!! I’m sure that I’m not only one who had this expirience wit them - behavior to existing customers like this is very AWFUL FROM IHERB!!! And honestly I’m ready if they do not solve this PROBLEM quickly to ESCALATE THIS EVERYWHERE WHERE IS POSSIBLE AS CUSTOMER RIGHT to recive order which I paid for!!! THANK YOU IHERB FOR THIS AWFUL EXPIRIENCE!!!”

Helpful Report

Posted 4 years ago

“Poor Customer service, their logistics is not good and they do not have answers when needed. There is no phone number to call so the only option is an automatic chat online. Bad experience.”

Helpful Report

Posted 4 years ago

Iherb is rated 2.8 based on 376 reviews