Iherb Reviews

2.7 Rating 337 Reviews
41 %
of reviewers recommend Iherb
2.7
Based on 337 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

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Iherb 1 star review on 18th December 2023
Anonymous
Iherb 1 star review on 7th January 2023
Ali
Iherb 5 star review on 20th November 2022
Jesús
Iherb 1 star review on 13th October 2022
Anonymous
Iherb 1 star review on 13th October 2022
Anonymous
Iherb 1 star review on 5th July 2022
Chris Wong
Iherb 1 star review on 30th June 2022
Israel
1
Anonymous
Anonymous  // 01/01/2019
They sell natural skincare products, food at reasonable price, free 2-day shipping with purchase of $20. Earn credit by writing product reviews.
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Posted 2 years ago
I read so many bad reviews, but decided to give them a chance. Their prices are great! I am keto and lactose free and they have a lot of great options! Most of the reviews were regarding the free shipping, so I opted for UPS. It was $10 for shipping, or $14 for next day. I chose Next Day and received all of my items in perfect condition the next day. I will definitely purchase from them again.
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Posted 2 years ago
Terrible service if there is a problem. Iherb are fine if no problem. I am having my second problem in 2 weeks, they never resolved the first one,( somehow that got resolved with someone not from iherb as an aside). Now, I am going through the same nightmare, back and forth day by day with their advisors wasting my time as they DO NOTHING, and do not pass you to technical and attempt to resolve the problem. Iherb always used to get lots of bad reviews for customer service, I now strongly suspect they have bought in some false "good reviews" that unfortunately is becoming common practise.
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Posted 2 years ago
I ordered for some items they sent me a confirmation that they received the cash and then just logged me out of my account and said it was in active like seriously
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Posted 3 years ago
The code -10% for your first purchase and -5% for all your purchases keep forever: CON8933 A great store with cosmetics, supplements and health food. Great prices and frequent discounts and cuts. I recommend. I have been ordering for 8 years.
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Posted 3 years ago
mathew I bought stuff from iherb canada for 106.07 .I got charged for 129.85 fine then ups charged me another 26.98 but it shows no duties all together 49.76 extra I paid.i ordered so many times but never happened to me before. ups never charged me before. it is too much.
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Posted 3 years ago
Delivery arrived on time.. well packaged.. good price.. very pleased with your service. Thanks
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Posted 3 years ago
I ordered from Canada and was able to pay for duties on their website which was nice. The shipping took 9 days and everything was received in one package. I’m very happy with my order!
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Posted 3 years ago
This company has terrible customer service. I was a first time customer, and received a wrong order. They make it impossible to speak with a live person, and their online return system made it very difficult to simply request a simple exchange in products. As a result I ended up just returning the products and buying the vitamins from another website. Furthermore a week after my return showed as delivered they had still not processed my return. I was finally able to get a live person via chat, but only after dealing with their useless bot for 5 minutes. Supposedly my refund is in the works. We shall see. I am a domestic, not international customer this should have been an easy solution for them. Absolutely terrible customer service.
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Posted 3 years ago
This is an unethical company that holds your personal information hostage. I have submitted a CCPA request to have my personal information and account deleted and they refused to delete my account and my personal information, instead they only deactivated the account which does not prevent people from hacking into your account and obtaining your personal information. Moreover, they are violating my privacy rights under CCPA law and they retaining my personal information despite my request for them to delete my information and my account. DO NOT DO BUSINESS WITH THIS COMPANY. THEY PURPOSELY MAKE NO OPTION FOR A CONSUMER TO DELETE THEIR ACCOUNT ON THEIR OWN TERMS, AND WON'T ADHERE TO CCPA LAWS TO DELETE ACCOUNT AS REQUESTED.
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Posted 3 years ago
Delivered product to me with ZERO protection. The product spilled all over and made a mess. I requested a refund and they rejected it. Dishonest and despicable.
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Posted 3 years ago
They failed to pack my purchase of 30 jars of 22oz honey well....whole order damaged during shipment and returned to. Iherb. Now item is no longer available so I lost my purchase, lost my first time discount and customer service messed up so now even my refund is delayed! How FRUSTRATING,! Customer service is only by instant messaging which took over an hour. Representative promised to get back to me within 2 hours to tell me Is she could get me a managers discount on next order.....NO SURPRISE! I never heard back from her or iherb. I’m done. I’ll shop Vitacost and Thrive from here on out!
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Posted 3 years ago
Had the same experience. I’m an honest customer who orders supplements frequently. Last order was a disaster and I will not use them again. Paid almost $200 for an order that got held up at customs and of which I never got. Company keeps declining my refund request even though, I never got it. They put a refused delivery which I also did not do.
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Posted 3 years ago
They took my money and never delivered.
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Posted 3 years ago
Expensive shipping!
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Posted 3 years ago
IHerb is a thief company. They received my order and deposited my debit transaction to only cancel my order but refuse to refund my money. They have essentially stolen $82.16 and two months later I am still fighting to get my money back. This company is terrible.
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Posted 3 years ago
Somthing is "VERY WRONG" with this company! Buyer BEWARE as you will be charged, never recieve your product and spent so much vauable time trying to reach customer service which is no existent! I wish I could attached all my sent customer service requests (4 sent and believe me it was a hardship to send as just when you fininsh the messsage in there site, your response would dissapear) A month later, today actually, 1/11 a response which showed me clearly that they did not even focuse on my well written documented 2 orders missing...they only addressed one and it was not really addressed at all...sent only to apprease me...so WRONG! THERE IS NO CUSTOMER SERVICE. The only recourse I have is to warn other people this is a very bad company! Unfortunately, I still have to deal with them and waist more time as nothing was addressed about my 2 different orders (Missing and charged)!!!
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Posted 3 years ago
Customer service is the worst! It’s been a week of me writing to them everyday because I can’t login to my account because they inactivated it and still no word. WORST SERVICE, do not but from there even if the prices look good
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Posted 3 years ago
The worst ever! I ordered for Christmas, and was told delivery would be between 12/17 and 12/21. It is now 12/28, and no word from them. Their customer "service" system is set up so that customers cannot actually get to talk to a person who might provide service. One is required to contact them by email, which they say is 24/7, and one will get a response within 2 hours. I sent in my first request on 12/24, mid-morning. It is now 12/28, early afternoon, and they have ignored THREE requests for information/service. As I said: THE WORST. They could not do a worse job if they tried!
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Posted 3 years ago
Order on 12 November, almost a month still not received yet, there’s no way to contact the customer service live agent, and never get your answer from the chats, worst website it’s ever, doesn’t order from them, it’s scams
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Posted 3 years ago
Iherb is rated 2.7 based on 337 reviews