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Iherb Reviews

2.7 Rating 340 Reviews

41 %

of reviewers recommend Iherb

Company Reviews

2.7

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Iherb 1 star review on 18th December 2023

Iherb 1 star review on 7th January 2023

Iherb 5 star review on 20th November 2022

Iherb 1 star review on 13th October 2022

Iherb 1 star review on 13th October 2022

Iherb 1 star review on 5th July 2022

Iherb 1 star review on 30th June 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst experiences I've had in a while. I ordered Mother to Be vitamins from them. Got the expired ones. Contacted them, they ordered the re-ship. Never got it. Called them a couple of times, they keep telling me it's in transit. Well, one month I've been without prenatal. I am 40 y/o and pregnant. So, thank to IHerb my baby had been without vital vitamins. I paid $93+ Not impressed. Will not be buying from them ever again and will not recommend! AWFUL!”

Posted 3 years ago

“Use them regularly. Use code VNG159 for up to 10% off! I have been buying my supplements from iHerb regularly for the last couple of years & never had a problem. If anyone is looking for a discount code you can use VNG159 Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order”

Posted 3 years ago

“Yea its good i got all my supplements and vitamins from IHERB, feel free to use my code BDJ7560 for 10% off your purchase https://iherb.co/aLvjcyLp”

Posted 3 years ago

“My orders are usually damaged or late or they never show up. Save yourself the trouble and purchase elsewhere.”

Posted 3 years ago

“The customer help i absolutely awful. They do not help in any way they just keep copy pasting messages instead of actually trying to resolve your problem. Their "refunds" Require 1000headaches and arguing and they 70% wont even send it in the end when you were clearly supposed to get it the "RULES" Confirmed it, i definitely don't recommend.”

Posted 3 years ago

“I had a package left on my doorstep from lherb with my address but the person was unknown to me. I contacted lherb was never able to speak to a human. lherb chat system is a joke. I was finally able to locate the shipping company which is about 40+ miles away. Spoke with customer service and was told the package will be picked up the next day. A week later the package is still on my doorstep. I called again now it is Friday. spoke with customer service and was told the package will be picked on Monday. I got home from work the package is still there. Will guess what the package is now sitting side the road..,,,,”

Posted 3 years ago

“I don't know why I've never buy goods from this service. I think, it's the most cheap and have a high quality.”

Posted 3 years ago

“Fair prices on products and reliable shipping with tracking. Great selection as well. The shipping is crazy fast and the service is top! Additionally, there are plenty of promotions on their specials page so check them out as well. Overall I highly recommend iHerb to everyone! On the top of that, you can have Get 5% Discount with Coupon Code TSH804”

Posted 3 years ago

“They sent me a damaged item. So I submitted a reship request for a replacement. Then they automatically charged me for the replacement! Now I have been on chat (because you can’t call anyone there) for over 35 minutes and after diandra, Jess and Osamma picked up I still can’t tell if I’m dealing with a human or a robot. iherb STINKS. It was such an insane experience from start to finish. Zero customer service. Sending damaged items. Slow shipping. First and last time I will order from them! Please stay away. This company needs to shut down!”

Posted 3 years ago

“I orderer probiotics and they sent me tonails clippers. You cannot reply to their email and their chat agent is a virtual one. Which got me to this conclusion: they are scam artists!”

Posted 3 years ago

“IHerb charged me twice for my order . I placed my order June 23,2020 and they charged my card $105.96, I then received my order June 29,2020 and then noticed I was charged the same amount again . I am very angry with this transaction.”

Posted 3 years ago

“Products are good but I’m always having trouble checking out. Most of the time I spent days to check it out again. Buti keep bouncing o Address confirmation, click. Then Pay click, only to return to my address again, click. Then payment,click. Over n over i have to do this and i get annoyed so i just left all my orders. Can’t seem to place my orders. Love iHerb but this ol orderin is so annoying”

Posted 3 years ago

“Very user-friendly website. I love to use the top-selling section. It gives me an opportunity to discover the top-selling products. Also, they have very wide options for vitamin supplements and immune health. Always fast delivery and excellent service. On top of all that, you can always use a 5% discount on all of your purchases in the site with this code TSH804”

Posted 3 years ago

“I was shocked when I received a mail from the shipping company to inform about customs that reach approximately 159 USD while my order costs approximately 71 USD. I wasn't informed nor warned or even noted by IHERB about the existence of such customs on placing the order page. after contacting IHERB, They offered only to pay 50% of the incurred customs as compensation which wasn't acceptable. I asked them to return the order and proceed for a refund but they informed that if returning the order costed them over 80% of its value, The will not return it. the normal practice with all professional stores is to refund the order minus the paid shipping cost. Really disappointed, it was my second experience with IHERB and will be the Last. My order No.412733226”

Posted 3 years ago

“Always happy with my purchase. If you need discount code AFE8048. Delivery up to 3 days even to Uk by Dhl (always choose duties+taxes).”

Posted 3 years ago

“Always happy with my purchase. If you need discount code AFE8048. Delivery up to 3 days even to Uk by Dhl (always choose duties+taxes).”

Posted 3 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

Posted 3 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY! "I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM. There is no way to call customer service to get any answers. I am out almost $50.00 I have sent three emails and still no contact from them!"”

Posted 3 years ago

“Fair prices on products and reliable shipping with tracking. Great selection as well.”

Posted 3 years ago

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Iherb is rated 2.7 based on 340 reviews