Iherb Reviews

Name: Iherb
Rating: 2.69

2.7 Rating 340 Reviews

41 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.7

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Iherb 1 star review on 18th December 2023

Anonymous

Anonymous // 01/01/2019

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“Second time during Coronavirus times hay the order cane damaged - this second time came all filthy the bags were sticky and there was used paper title too. I want to post the pics but I can’t”

Helpful Report

Posted 4 years ago

“I ce been buying from them since 2014 and I’m always happy. Fast shipping to australia”

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Posted 4 years ago

“I placed my first order, in the middle of the Covid shutdown on April 14. Nine days later, my parcel arrived safe and sound in Australia. I always knew what was happening and am thrilled at the efficient service, great prices and huge product range. You have a new fan, thanks iherb!”

Helpful Report

Posted 4 years ago

“I highly recommend iherb.com. First let me start out by saying that you may find supplements at some other store for cheaper, however iherb offers free shipping on orders over $20. which helps and they always have everything my family needs in stock. Quick turn around after ordering, this morning I ordered products and within the hour I received tracking information that my order is shipping. I love iherb!”

Helpful Report

Posted 4 years ago

“This is the worst company I’ve ever dealt with. It was my first order and they sent me the wrong item. They provided no solutions and continue to ask for details. I provided them with steps to take to a sure that this doesn’t happen again. They just wanted to get me off the chat and not deal with it. I kept asking can you please check with someone in inventory or your warehouse but got no response related to this. They just kept saying I’ll make a note. They have no order phone number to clear communication, and the representatives continue to ask you for detail and don’t understand your concern”

Helpful Report

Posted 4 years ago

“Happy returning customer. Always without any problems. If you order out from US choose delivery with duties and tax . To avoid extra charge. Use AFE8048 for cheaper shopping”

Helpful Report

Posted 4 years ago

“Ordered olive leaf and still haven't received the product or confirmation that I ever ordered it. This company use to be reliable but I would not order anything from them now or in the future. Rip offs”

Helpful Report

Posted 4 years ago

“BUYER BEWARE. Even if you live in Australia, and have placed 30+ orders in the past, iHerb LOVES to re-direct you to their American website. When this happens, the prices you see are AMERICAN instead of AUSTRALIAN, and they WILL CHARGE YOU in USD rather than AUD. This has happened to me three separate times and I've been a customer for three years. iHerb will gauge you on the conversion rate and charge you an additional shipping fee. I've written to them about my frustration, and all they ever say is, 'that's the way it is.' They never apologise, never offer a coupon, and then they want to hear feedback. Well, this is my feedback. I don't appreciate being charged almost DOUBLE for my order with no sympathy from their customer success team. I will now take my business elsewhere.”

Helpful Report

Posted 4 years ago

“I ordered evoo. They sent me a different brand than I ordered and said that I ordered brand that they sent me. I also pointed out that expiration date of product is 12/20. That they chose to ignore. Very dissatisfied w. Iherb.”

Helpful Report

Posted 4 years ago

“I Ordered Ordered Chloroxygen Chlorophyll and Amazing Herb Black Seed Oil on Wednesday and They delivered it today (Friday.... It came packaged great....”

Helpful Report

Posted 4 years ago

“Absolutely the worst company I've ever dealt with. You literally can't throw your money at them. I was consistently getting an error message at checkout saying 'We are experiencing technical difficulties right now, please try again in a few seconds.' This went on for 10 days. I kept getting told they'd sort it but nobody ever got back to me. I wasted time with two online chats, having to send screenshots etc and still nobody resolved it. It's almost like this company doesn't want business. Their customer service reps are probably the worst I've had the misfortune to deal with. Avoid this company if you want to keep your sanity.”

Helpful Report

Posted 4 years ago

“Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code AFE8048”

Helpful Report

Posted 4 years ago

“MISLEADING ADVERTISING!!! Delivery date shown on website said expedited shipping, that my package would arrive in 1 day from the date I ordered with free shipping. After I submitted order, received an email that products would arrive 7-8 days later so expedited shipping was a complete lie. Had been sick with COVID-19 symptoms, all except for the fever, and wanted medicine and vitamins to help me get better as soon as possible. The main reason I ordered from iHerb versus Amazon/other was the expedited shipping so I could get my medicine and vitamins as soon as possible. I placed my order 7 days ago and it still has not arrived. Good thing the cold or whatever I had didn't kill me; I'd be dead and my medicine and vitamins would still have not arrived. I will never order from this company again.”

Helpful Report

Posted 4 years ago

“Buyer beware - the products you receive may not be new or what you think you are getting! All of the items in my order came without the proper outer packaging and with some damage to the containers themselves. I contacted customer service who said “beauty” products don’t come sealed. I have ordered these products elsewhere and know how these products are packaged to ensure they are not tampered with. Never ordering from here again!”

Helpful Report

Posted 4 years ago

“Repeat customer. I've had nothing but an excellent experience with this company. Website is easy to navigate. No price gouging. Updated emails from point of ordering to point of delivery. Every order I've placed I've received exactly what I ordered and I received it in a very reasonable time frame. Repeat AND returning customer!!”

Helpful Report

Posted 4 years ago

“Placed my order, order arrived on time. When I opened my order I realised half the order was missing. I've sent several Emails, then they themselves put a refund request in yet I didn't ask for one then it was denied? All I want is the rest of my order which I feel im within my rights to have? Yet it feels like the more they fob me off with emails whilst not actually addressing the issue they're hoping I'll go away. Really disappointed and disgusting that they take people's money then ignore you when you ask for your full order. !!!”

Helpful Report

Posted 4 years ago

“I would give this store the fattest 0 stars if I could!! WORST EXPERIENCE I HAVE EVER HAD IN MY LIFE! This was the first time I decided to purchase from them and I will never do it again and I will make sure nobody I know ever does it! Ordered a product and it said it was shipped out Wednesday April 8 and says it will be delivered to me April 11! April 11 comes around and my package does not show up and usps tracking says they haven’t even received the package, but yet iherb claims it’s literally being delivered?! So I contact customer service about it and 1. He tells me that they put stuff in as “shipped” when it actually has not even shipped?! Why? He claimed they mark it as shipped when the package is simple ready but does not mean it was shipped.. 2. Why was it “marked ready to ship” and was not shipped still 4 days later? 3. He assured me the package will definitely be shipping out by the end of Saturday and I will definitely have it by Monday April 13 and that my tracking will reset and show that by the end of the day. Now its April 12 and my tracking says it’s completely unavailable for the package now.. Of course! So I contact customer service today and explain what’s going on.. this customer service person (WILKENS) literally says the package has not been picked up by the carrier but he can refund me.. WHY IS IT STILL NOT PICKED UP 6 DAYS LATER WHAT IS GOING ON?!?! So I ask him what’s going on because the person just the day before said he saw my package and it was shipping that day? WILKINS continues to “help me out” by immediately disconnecting from the conversation! Then I talk to AYESHA about my package and about the terrible customer service WILKINS just showed me and she was deliberately trying to swerve around my concern as much as possible! Replied with “I can issue you a refund” okay?? So what about my customer service problem?! THATS AN ISSUE! And she says she’ll report it to her manager OH PLEASE IM SURE YOURE GONNA RAT OUT YOUR COWORKER? So I ask if I can contact management instead and she insists there is no way I can personally.. fine. Idk the policies so I can’t argue with that. BUT as you can see, my experience was absolutely terrible and it’s completely ridiculous that I just had to go through this.. I have pics for proof of everything mentioned in this review as well and I will be escalating this further!”

Helpful Report

Posted 4 years ago

“Very bad experience. I have order slimming capsule, after 15 mins from the order I spoke to the customer service(kawter) to cancel my order which she already agree to cancel because they didn't ship it yet. I asked her to get my money back on my credit card. She said we usually hold the amount until we ship. So ur money will be back automatically to ur account. After 2 days I received sms from the courier[DHL] that I am going to receive a parcel from iherb!! When I spoke to them they said we cannot do anything cz you have to cancel the order not us!! Then why I texted your customer service!!! Horribbbbleee This is the last time. Bad experience”

Helpful Report

Posted 4 years ago

“I have ordered 2 packages approximately… I have ordered 2 packages approximately USD 200/-, both were not delivered. I have filled many complaints with iherb contact people/ chat boot, but they were unable to help instead the customer service representatives copy paste the same response without providing any solution. be aware that iherb uses blueprints and their terms & conditions to protect themselves, prior to buying iherb should alert the buyers when there are country specific regulations to receive the item and then it is at the discretion of the buyer to complete the purchase or not.”