Name: Iherb
Rating: 2.82

“Very user-friendly website. I love to use the top-selling section. It gives me an opportunity to discover the top-selling products. Also, they have very wide options for vitamin supplements and immune health. Always fast delivery and excellent service. On top of all that, you can always use a 5% discount on all of your purchases in the site with this code TSH804”

Helpful Report

Posted 5 years ago

“I was shocked when I received a mail from the shipping company to inform about customs that reach approximately 159 USD while my order costs approximately 71 USD. I wasn't informed nor warned or even noted by IHERB about the existence of such customs on placing the order page. after contacting IHERB, They offered only to pay 50% of the incurred customs as compensation which wasn't acceptable. I asked them to return the order and proceed for a refund but they informed that if returning the order costed them over 80% of its value, The will not return it. the normal practice with all professional stores is to refund the order minus the paid shipping cost. Really disappointed, it was my second experience with IHERB and will be the Last. My order No.412733226”

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Posted 5 years ago

“Always happy with my purchase. If you need discount code AFE8048. Delivery up to 3 days even to Uk by Dhl (always choose duties+taxes).”

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Posted 5 years ago

“Always happy with my purchase. If you need discount code AFE8048. Delivery up to 3 days even to Uk by Dhl (always choose duties+taxes).”

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Posted 5 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

Helpful Report

Posted 5 years ago

“I ordered items on May 27, 2020. I chose expedited shipping and they were to be delivered no later than June 3, 2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as it had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! "I placed an order and received the wrong product. I sent the wrong products back to them and the tracking shows they received them. STILL NO REFUND OR CONTACT FROM THEM. There is no way to call customer service to get any answers. I am out almost $50.00 I have sent three emails and still no contact from them!"”

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Posted 5 years ago

“Fair prices on products and reliable shipping with tracking. Great selection as well.”

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Posted 5 years ago

“I came across this website while looking for a certain suntan lotion that they carried. I placed my order on May 4th and 11pm and by 1am, I had a text update saying it was already shipped out. I received the lotion in 3 days without having to pay for faster shipping (i used the original $2 shipping) I will definitely be a returning customer!”

Helpful Report

Posted 5 years ago

“Impossible to create an account. Robot (literally) customer assistance. No where to place your order by phone. Tried several times to create an account and reset my “incorrect 😳” password how can it be incorrect I just created it and saved the information?? It did not send me a temporary password but insisted it did and I triple checked my email address to see if there was an error, nope. Then I started reading reviews, oh dear, should have started there before I spent 45 minutes picking out herbs and supplements . My order was close to $200 so I tried to add discount codes and after multiple attempts one finally passed the test but then I couldn’t check out. OH WELL!”

Helpful Report

Posted 5 years ago

“I don’t often write reviews but felt obligated to do so as I received an excellent service from the company iHerb and cannot understand how this company has had so much negative feedback on here. I ordered two bottles of Purity Perfect Multi vitamins from them on the 26/04/2020 (by the way this is probably the best multivitamin on the planet in terms of the amounts of vitamins/minerals/phytonutrients it contains) and they arrived with me 06/05/2020. Bear in mind that this company is an American company and I am from the UK so 10 days is a very fast delivery service; especially with the current situation the world is facing. They kept me in the loop throughout the whole process via email and provided order details, shipping confirmation and delivery confirmation and also provided tracking details etc. Product arrived well packaged and I am very happy with my purchases and will most definitely be using this company again. I highly recommend the company iHerb to all and say to potential buyers: do not be put off by the negative reviews. Some people in life are just impossible to please and will always find something to moan and complain about. I admit, I was a bit skeptical purchasing from this company after seeing the low ratings but I took a gamble and it paid off. Give them a try. You won’t be disappointed.”

Helpful Report

Posted 5 years ago

“I don’t often write reviews but felt obligated to do so as I received an excellent service from the company iHerb and cannot understand how this company has had so much negative feedback on here. I ordered two bottles of Purity Perfect Multi vitamins from them on the 26/04/2020 (by the way this is probably the best multivitamin on the planet in terms of the amounts of vitamins/minerals/phytonutrients it contains) and they arrived with me 06/05/2020. Bear in mind that this company is an American company and I am from the UK so 10 days is a very fast delivery service; especially with the current situation the world is facing. They kept me in the loop throughout the whole process via email and provided order details, shipping confirmation and delivery confirmation and also provided tracking details etc. Product arrived well packaged and I am very happy with my purchases and will most definitely be using this company again. I highly recommend the company iHerb to all and say to potential buyers: do not be put off by the negative reviews. Some people in life are just impossible to please and will always find something to moan and complain about. I admit, I was a bit skeptical purchasing from this company after seeing the low ratings but I took a gamble and it paid off. Give them a try. You won’t be disappointed.”

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Posted 5 years ago

“iHerb’s customer’s product review system lacks credibility. When I publish a positive product review they post it on their website. When I post a negative product review they delete it. Customer’s should not believe what you read.”

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Posted 5 years ago

“i paid extra for delivery and still haven’t received my order ... now, three full days after the delivery date i paid for (which was confirmed by the company after they charged me and then was switched immediately after). also, they ignored my requests for an explanation. typical online company.”

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Posted 5 years ago

“Horrible Customer Service. They don’t acknowledge their relationship with Walmart except to take your money. Never will order anything from them again!”

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Posted 5 years ago

“My order showed as delivered all though I never received it. Customer service asks me if I've asked my neighbors for the package. In a 100+ apt complex do you think I'll be going around asking. They refunded the following day $16.85 when I paid them $18.85 for the order. Will not buy from them ever again!”

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Posted 5 years ago

“The shipping was so fast and super cheap! I got 2 items for $2 in shipping! Plus it got to me in 2 days! That's super cool! It was also super easy to buy the products!”

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Posted 5 years ago

“Placed order about noon on April 30 for 2 bottles of herbs. To my samazement they were delivered on May 1 @ 7:34 AM. Price more than reasonable. Amazon wanted more than double the price even with "free" shipping. The $2 shipping fee is more than reasonable. Will be my go-to place for on-line herbs.”

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Posted 5 years ago

“The worst customer service : if you don't receive your order they will make you wait for as long as they can to finally never refund you your money ! They are the worst.”

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Posted 5 years ago

“I’ve been ordering from iHerb for ten years. Their pricing and prompt shipping are the benchmark for the industry. However, they no longer carry many of the items I bought from them and have had to switch to other suppliers like Amazon and Swanson. They continually ignore my written request for not soliciting product reviews from me. I unsubscribe and they continually resubscribe me. I consider this a violation of my privacy.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Iherb Reviews