Iherb Reviews

Name: Iherb
Rating: 2.82

2.8 Rating 368 Reviews

45 %

of reviewers recommend Iherb

Company Reviews

Questions

Metrics

2.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Iherb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my product and the expiry is less than 6 mths. Upon checking with iherb they said becoz i ordered from Asia site my expiry is 10/2020 instead of us site which says apr 2021. When i ordered it routed me to the us site and upon check out it converts the currency to my local currency. So in light of this it doesn’t make sense what iherb customer service says. It is downright wrong and discriminative. I feel sorry that I am not born in US and poor sod like me gets the shorter shelf life product. I will not buy from iherb.com anymore. Thank you for discriminating where i receive my order from, but not my money. Another incident. I decided to check my other order which is the mct oil. I was shock that even this they got it wrong! I ordered a 16oz and i was billed also for that but i received a 15oz bottle. Wrote immediately to customer service. I just read the reply and they say the keto collagen product is shipped out of korea and mct oil there was a relabeling? What kind of shoddy excuse is this? You don’t relabel the qty or amount which you sold on your internet site!you don’t send customers 5 mths of shell life! I bought last year a collagen powder and the shelf life is apr 2023 at a different seller platform. There is no compensation or apologies at all. I get the feeling after talking to the 2 customer serivce personnel that iherb is too proud to apologise.”

Helpful Report

Posted 5 years ago

“I received my package yesterday and my keto collagen has an expiry if 10/2020 and on top of it my mct oil order was supposed to be a 16oz but they delivered me the 15oz instead. I was told by the customer service of ordering in the us site which offer the expiry apr 2021 for the keto can’t be right. When i search for the product it brought me to iherb.com with international delivery. When i checked out the cost of product was immediately converted to sgd. how can they say that in the other site the product is listed as 10/2020? This is downright discriminating. When i click on iherb.com.sg it brings me to the same website!!! What is the customer service talking about? To top this off, the oil i ordered is a 16oz. I was billed that too but i received a 15oz. The customer service conveniently informed me product is shipped out of korea and has a label change. No compensation. No apologies at all for the stressful purchasing! To me if you are ordering from Asia site like Singapore, you are getting a lesser deal because i paid the same value converted in SGD but i get s shorter shelflife product and a lousy excuse that products shipped out of korea has a product relabelling. Until now no apologies, no compensation.”

Helpful Report

Posted 5 years ago

“Don't buy from them, they have let me know 2/3 of my order is out of stock 2 days after ordering, and then dispatching the remaining product with the same shipment price! The order was for 5 USD and the shipment costs 15 USD! If they weren't out of stock, it would be 40 usd, which was all my necessary items. But now I have to split them into 2 orders and pay twice the shipment price!!! You know what their customer service said? Here are 5 USD for your next order, LOL! not only 1/3 shipment price, but next ORDER?? how can I order from iHerb if you treat your customers like that??? Do not make the mistake I did. Buy from other companies please!”

Helpful Report

Posted 5 years ago

“I have ordered from Iherb twice now. The website was pleasing and easy to navigate, the products are fairly priced and everything arrived promptly. I plan on ordering again in the future.”

Helpful Report

Posted 5 years ago

“The items I ordered have all arrived quickly and in good condition. The prices are very competitive. That said, I never order anything that requires a shipping charge and did not do so on any of my orders from iHerb. Nevertheless, I was charged $4.00 for shipping on one when the receipt came. I pointed this out to them in an email, and they said that the cost exceeded that which the carrier permitted. This makes no sense whatsoever. So I pointed this out to them and they said that I had checked the shipping option that had a $4.00 fee connected with it. This is so funny, because they attached a photo of that part of my order and "Free Shipping" was checked. So I pointed this out to them and they said that my order had weighed more than would be approved for free shipping. I had ordered very light items. So I have requested a copy of my whole order and I will be filing a complaint with the authorities about this company. I think that they have someone in a third-world country doing their customer service. The typing is not like I have ever seen in a legit company. Plus, logic and transparency are totally missing -- as is good grammar and spelling. It's a shame that a company has to cut corners where it really matters to customers. I was enjoying the products; but I cannot do business with a company that is dishonest.”

Helpful Report

Posted 5 years ago

“This company is incredibly inefficient and extremely annoying. It started with the online ordering system charging me $12 for shipping on a $32 order when it should have been free. I tried removing items to make it under $20 so then at least I would be charged their flat rate of $2, but the shipping charge then went up to $33 for an order of less than $20! Customer Service was useless. He didn't even have access to my order page to see what was up. I tried a few hours later and could finally place the order without shipping charges, per their policy. Then, four days later I received an email stating that my order had been cancelled! WHAT? Customer Service was again useless. The guys said to send an email. I did. No answer yet except for an automated response saying they are receiving more emails than usual - with service like this, I'll bet they are! This isn't my first time ordering from iHerb, but it is certainly going to be my last.”

Helpful Report

Posted 5 years ago

“Always happy with purchase. Never have problem , I am customer with them for 2 years. Saving code AFE8048. Delivery to Uk takes up to 5 days.”

Helpful Report

Posted 5 years ago

“iHerb has a good selection of things we need or want. Rheir service is very fast. We highly recommend IHerb”

Helpful Report

Posted 5 years ago

“Second time during Coronavirus times hay the order cane damaged - this second time came all filthy the bags were sticky and there was used paper title too. I want to post the pics but I can’t”

Helpful Report

Posted 5 years ago

“I ce been buying from them since 2014 and I’m always happy. Fast shipping to australia”

Helpful Report

Posted 5 years ago

“I placed my first order, in the middle of the Covid shutdown on April 14. Nine days later, my parcel arrived safe and sound in Australia. I always knew what was happening and am thrilled at the efficient service, great prices and huge product range. You have a new fan, thanks iherb!”

Helpful Report

Posted 5 years ago

“I highly recommend iherb.com. First let me start out by saying that you may find supplements at some other store for cheaper, however iherb offers free shipping on orders over $20. which helps and they always have everything my family needs in stock. Quick turn around after ordering, this morning I ordered products and within the hour I received tracking information that my order is shipping. I love iherb!”

Helpful Report

Posted 5 years ago

“This is the worst company I’ve ever dealt with. It was my first order and they sent me the wrong item. They provided no solutions and continue to ask for details. I provided them with steps to take to a sure that this doesn’t happen again. They just wanted to get me off the chat and not deal with it. I kept asking can you please check with someone in inventory or your warehouse but got no response related to this. They just kept saying I’ll make a note. They have no order phone number to clear communication, and the representatives continue to ask you for detail and don’t understand your concern”

Helpful Report

Posted 5 years ago

“Happy returning customer. Always without any problems. If you order out from US choose delivery with duties and tax . To avoid extra charge. Use AFE8048 for cheaper shopping”

Helpful Report

Posted 5 years ago

“Ordered olive leaf and still haven't received the product or confirmation that I ever ordered it. This company use to be reliable but I would not order anything from them now or in the future. Rip offs”

Helpful Report

Posted 5 years ago

“BUYER BEWARE. Even if you live in Australia, and have placed 30+ orders in the past, iHerb LOVES to re-direct you to their American website. When this happens, the prices you see are AMERICAN instead of AUSTRALIAN, and they WILL CHARGE YOU in USD rather than AUD. This has happened to me three separate times and I've been a customer for three years. iHerb will gauge you on the conversion rate and charge you an additional shipping fee. I've written to them about my frustration, and all they ever say is, 'that's the way it is.' They never apologise, never offer a coupon, and then they want to hear feedback. Well, this is my feedback. I don't appreciate being charged almost DOUBLE for my order with no sympathy from their customer success team. I will now take my business elsewhere.”

Helpful Report

Posted 5 years ago

“I ordered evoo. They sent me a different brand than I ordered and said that I ordered brand that they sent me. I also pointed out that expiration date of product is 12/20. That they chose to ignore. Very dissatisfied w. Iherb.”

Helpful Report

Posted 5 years ago

“I Ordered Ordered Chloroxygen Chlorophyll and Amazing Herb Black Seed Oil on Wednesday and They delivered it today (Friday.... It came packaged great....”

Helpful Report

Posted 5 years ago

“Absolutely the worst company I've ever dealt with. You literally can't throw your money at them. I was consistently getting an error message at checkout saying 'We are experiencing technical difficulties right now, please try again in a few seconds.' This went on for 10 days. I kept getting told they'd sort it but nobody ever got back to me. I wasted time with two online chats, having to send screenshots etc and still nobody resolved it. It's almost like this company doesn't want business. Their customer service reps are probably the worst I've had the misfortune to deal with. Avoid this company if you want to keep your sanity.”

Helpful Report

Posted 5 years ago

“Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code AFE8048”

Helpful Report

Posted 5 years ago

Iherb is rated 2.8 based on 368 reviews