This company is incredibly inefficient and extremely annoying. It started with the online ordering system charging me $12 for shipping on a $32 order when it should have been free. I tried removing items to make it under $20 so then at least I would be charged their flat rate of $2, but the shipping charge then went up to $33 for an order of less than $20! Customer Service was useless. He didn't even have access to my order page to see what was up. I tried a few hours later and could finally place the order without shipping charges, per their policy. Then, four days later I received an email stating that my order had been cancelled! WHAT? Customer Service was again useless. The guys said to send an email. I did. No answer yet except for an automated response saying they are receiving more emails than usual - with service like this, I'll bet they are! This isn't my first time ordering from iHerb, but it is certainly going to be my last.