Iherb Reviews

Name: Iherb
Rating: 2.69

2.7 Rating 340 Reviews

41 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.7

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Iherb 1 star review on 18th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite happy with the products, with a very short delivery time,with no delivery cost.”

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Posted 4 years ago

“I have used iherb a couple times in the past and was very happy with them. I just signed back in to place the same order as I did earlier this year. However, there seems to be a shipping issue but it is very unclear what I need to do or change, so I looked for a number to call to get some help. I know there may be shipping fees as well as duty and taxes, which I have no problem paying. Trying to figure out what I need to do to complete my order has got me no where. I can't find a number to call and upon chatting with Edmond, he first told me they no longer offer telephone support and then told me to do a couple things with my computer which I have questions about and have not received a response. I think he has left the chat without telling me. I am very frustrated and find this to be terrible customer service!”

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Posted 4 years ago

“Unable to ship to India . It has been more then 20 days no update yet. Seriously annoying”

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Posted 4 years ago

“Great Chat support. Good product.”

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Posted 4 years ago

“I have been waiting for an order of teas now for 2 weeks now, and still no package and no update on where it is. Out of frustration due to poor customer service/delivery from the shipper, Lasership, I have asked for a refund. Hopefully, that doesn't take 2 weeks or more too.”

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Posted 4 years ago

“**BEWARE! I do not recommend iHerb. They cancelled my order because I did not give them an authorization that was sent to my bank. When I contacted the bank they told me that they couldn't provide me with it, that it is classified information for the merchant, iHerb. In short, iHerb is supposed to gain the code from the bank and they are sloppy and lazy. I talked to iHerb customer support and they told me that other customers are forced to use Apple Pay or Paypal. BEWARE!”

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Posted 4 years ago

“I ordered Solary Magnesium from iHerb USA in July 4 2019 I had magnesium at home from another name brand that I bought locally. I gave my friend who had knee surgery 2 bottles as a little present to help with the recovery I went on holidays August, September and part of October and I took with me my previously bought magnesium as it makes sense to consume the ones that I bought earlier. In middle of October I opened the first bottle. It smells like RANCID OIL. A very strong smell! I opened one capsule and the magnesium powder inside smells the same way. A STRONG rancid oil smell. It is disgusting! IHerb rather than apologizing and send me pre-paid package labels I get a lecture of policy. "One should return items within 60 days of purchase" and they want me to pay for the packing. I think there should be a product recall . Never again I will order from IHerb. My review of the product was removed! I insist, I believe that should be a recall.”

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Posted 4 years ago

“it was very bad experience with iherb .i order one products on november the 25th ,to came to nyc ,the tracking said i got my order on november the 25th ,what is not true .the price was 18 $ .when i complain that i did not get order they said they will refund my money .i did not get my money back .but i am most welcome to order again .but now price for my order is not 18 $ it is 30 $ .”

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Posted 4 years ago

“My order as not been delivered i tracked it and the carrier says my address could not be located, I entered a correct address and its my second purchase from iherb with same address. All efforts to connect your customers care options proves abortive. Send my package or Just refund my money please”

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Posted 4 years ago

“Horrible wouldn't begin to describe the nightmare experience I've had with iHerb on my last order. My credit card company shows and has confirmed that iHerb charged me nearly $300 for an order they never shipped. I sent them multiple emails including a screen shot of the charge on my account and they still say I wasn't charged. I don't think they even checked. They blamed a "technical issue" for never shipping the order and cancelled the order rather than upgrade the shipping to get it to me sooner which still would have been a week late. This is continuing to take time almost every day to try and get this fraudulent charge they've been notified of and sent proof of removed from my credit card account. There is NO way to talk to anyone at iHerb, all communications are now online putting you at their mercy of dysfunction. Unbelievably bad business and one of the worst experiences with an online merchant ever. What makes this even worse is that this was a domestic order to Colorado and I'm a long term customer that consistently places expensive orders. I would give them negative stars if the review site allowed. Don't risk your time and money ordering from iHerb when there are so many other options available.”

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Posted 4 years ago

“40% extra in customs charges as products posted incorrectly. Customer service a joke. Avoid at all costs.”

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Posted 4 years ago

“Charged 40% in customs fees and Iherb not interested in helping out. No warning prior to buying and improper postage. Avoid at all costs.”

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Posted 4 years ago

“Bought something and paid extra to guarantee a delivery date. Wasn't delivered on time because iHerb's ordering system screwed up the address, so the courier didn't know where to go. When I contacted iHerb about it, they gave me a lame excuse and did nothing. And that is exactly what I will be ordering from them in the future. Avoid this company.”

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Posted 4 years ago

“My experience with the products they sell is perfect, BUT experience with HIW THEY DEAL WITH CLIENTS is THE WORST, I recently face!! After I made my first order and got a box, I realized that one of the items, I had ordered and paid is missing in a box, I contacted the company, I got stupid apologizing in a style "bla bla bla" no any explanation why that happened. They offered mi refund of money. I accepted. The mistake could happen, OK. I ordered the same item again, and add other items, not to pay the shipping just for 1 thing. I got the box. All items were inside it, except the main one, the one that was the reason for all that order!! I contact the company again. Again the same stupid apologizing without explanation. I had a feeling that I'm typing with a robot! Last time when I had the item missing in my box, I have got the same answer, like that time! I didn't get any answer to my special questions! My anger grew after they send me the approval of a money refund where they count $32.00-$2.00=$28.80!!! What is that mathematics? Do they really think that all are nuts? For my question about that,I had no reply at all. I was trying to contact clients support several times, with no answer. I don't consider that as a mistake anymore, but as insolent and inappropriate dealing with the client! That was my first experience with your company, and sure it is the last one!”

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Posted 4 years ago

“UNRELIABLE AND DISHONEST - Order #709368611 I ordered 2 x turmeric powder for my mom who's sick and I saw there's free shipping for orders over $59. So I added more items before checking out. Then A FEW HOURS LATER they email me that it's been shipped WITHOUT the turmeric because it's out of stock. So I email them that the turmeric is still up for purchase on the website and they reply that it's NOW back in stock and I can re-order it, but now I have to pay more for postage. And it's just been a few hours since I'd first placed my order. Their replies don't make any sense and each email is sent from a different attendant.”

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Posted 4 years ago

“they did not send my product but charged my credit card. and when I tried to email them to connect they banned my email . do not buy any products from them!!!!!!”

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Posted 4 years ago

“PromoCodeDiscount AFE-8-0-4-8 (without - ) I order twice in each month, never have problem with my orders. Always choose delivery with tax+duties. Delivery take up to 5 days or 7 sometimes only 2 days! Highly recommend, always cheaper.”

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Posted 4 years ago

“Ordered one item received another. They said to send pictures, and then refused my refund/return request 3 times before they got the photos. Then they told me I had to check UPC codes when I purchased the items. Seriously. Never again. Put this on my cc company for the refund now. Horrible business practices. I don't want to pay for something I didn't order.”

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Posted 4 years ago

“Never again iHerb. My order Nr. 507236471-0. I spent 140 £. Vating more than 7 months. They totally ignore clients.”

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Posted 4 years ago

“iHerb misleading their customers I bought $130 USD and finally in Canada I had to pay 40 more for duty charges. In iHerb website DON'T appears any note advising about this new charges, and when I've complained, just gave me back 9 dollars. Really I don't know if it is a legal practice, but I'm sure that iHerb know about this situation in Canada (In this case) and they don't do anything to avoid this extra cost in their customers. I don't recommend to buy anything with iHerb.”

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Posted 4 years ago

Iherb is rated 2.7 based on 340 reviews