Iherb Reviews

Name: Iherb
Rating: 2.82

2.8 Rating 368 Reviews

45 %

of reviewers recommend Iherb

Company Reviews

Questions

Metrics

2.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought something and paid extra to guarantee a delivery date. Wasn't delivered on time because iHerb's ordering system screwed up the address, so the courier didn't know where to go. When I contacted iHerb about it, they gave me a lame excuse and did nothing. And that is exactly what I will be ordering from them in the future. Avoid this company.”

Helpful Report

Posted 5 years ago

“My experience with the products they sell is perfect, BUT experience with HIW THEY DEAL WITH CLIENTS is THE WORST, I recently face!! After I made my first order and got a box, I realized that one of the items, I had ordered and paid is missing in a box, I contacted the company, I got stupid apologizing in a style "bla bla bla" no any explanation why that happened. They offered mi refund of money. I accepted. The mistake could happen, OK. I ordered the same item again, and add other items, not to pay the shipping just for 1 thing. I got the box. All items were inside it, except the main one, the one that was the reason for all that order!! I contact the company again. Again the same stupid apologizing without explanation. I had a feeling that I'm typing with a robot! Last time when I had the item missing in my box, I have got the same answer, like that time! I didn't get any answer to my special questions! My anger grew after they send me the approval of a money refund where they count $32.00-$2.00=$28.80!!! What is that mathematics? Do they really think that all are nuts? For my question about that,I had no reply at all. I was trying to contact clients support several times, with no answer. I don't consider that as a mistake anymore, but as insolent and inappropriate dealing with the client! That was my first experience with your company, and sure it is the last one!”

Helpful Report

Posted 5 years ago

“UNRELIABLE AND DISHONEST - Order #709368611 I ordered 2 x turmeric powder for my mom who's sick and I saw there's free shipping for orders over $59. So I added more items before checking out. Then A FEW HOURS LATER they email me that it's been shipped WITHOUT the turmeric because it's out of stock. So I email them that the turmeric is still up for purchase on the website and they reply that it's NOW back in stock and I can re-order it, but now I have to pay more for postage. And it's just been a few hours since I'd first placed my order. Their replies don't make any sense and each email is sent from a different attendant.”

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Posted 6 years ago

“they did not send my product but charged my credit card. and when I tried to email them to connect they banned my email . do not buy any products from them!!!!!!”

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Posted 6 years ago

“PromoCodeDiscount AFE-8-0-4-8 (without - ) I order twice in each month, never have problem with my orders. Always choose delivery with tax+duties. Delivery take up to 5 days or 7 sometimes only 2 days! Highly recommend, always cheaper.”

Helpful Report

Posted 6 years ago

“Ordered one item received another. They said to send pictures, and then refused my refund/return request 3 times before they got the photos. Then they told me I had to check UPC codes when I purchased the items. Seriously. Never again. Put this on my cc company for the refund now. Horrible business practices. I don't want to pay for something I didn't order.”

Helpful Report

Posted 6 years ago

“Never again iHerb. My order Nr. 507236471-0. I spent 140 £. Vating more than 7 months. They totally ignore clients.”

Helpful Report

Posted 6 years ago

“iHerb misleading their customers I bought $130 USD and finally in Canada I had to pay 40 more for duty charges. In iHerb website DON'T appears any note advising about this new charges, and when I've complained, just gave me back 9 dollars. Really I don't know if it is a legal practice, but I'm sure that iHerb know about this situation in Canada (In this case) and they don't do anything to avoid this extra cost in their customers. I don't recommend to buy anything with iHerb.”

Helpful Report

Posted 6 years ago

“Promo code discount AFE8048 . Highly recommend, I order from iherb for a while and never have problem. Always I have paid in advance delivery duties+ taxes to Uk. Always cheaper.”

Helpful Report

Posted 6 years ago

“Promo code discount AFE8048 . Highly recommend, I order from iherb for a while and never have problem. Always I have paid in advance delivery duties+ taxes to Uk. Always cheaper.”

Helpful Report

Posted 6 years ago

“I palced the order number 408113578 from iherb.com on 7 April 2019.untill now i do not either take the order or take my money back. they want me to pay 555.55$for customs and fees which is greater than the order it self 402.31$ and this is illegal or to pay for refund 303.26$ and take the rest which is 97$.you must be kidding.you must respect people ,this is illegal.where is my money ? I need a compensation.”

Helpful Report

Posted 6 years ago

“I used iherb numerous times to purchase essential oil, specifically Natures Alchemy (peppermint). I normally bought 6-10 bottles at a time. My last order arrived with the bottles not wrapped and two broken. I emailed to let them know fully expecting a refund or replacement of the two bottles. The gentleman that responded asked for pictures and I complied, not once but 3 times and each time he said he didn’t receive the pictures. It was annoying and he finally won the battle over approximately a $13 purchase. I will never buy from them again and as for customer service ... it’s awful.”

Helpful Report

Posted 6 years ago

“10% off orders for new customers + 10% loyalty credit your next order! Use code PJH581 My experience with iherb has been great. Great choice of products, alot cheaper than retail and delivers everywhere. I've been ordering from iherb for past 3 years since I've been moving alot (UK, South Korea, France, UAE, Malaysia etc) and they delivers to all these places. My usual buys are immune enhancing supplements, sports supplements and organic stuff. By the way, you can save 10% off orders for new customers + 10% loyalty credit your next order if you copy/paste coupon code PJH581 during checkout. Enjoy!”

Helpful Report

Posted 6 years ago

“Promo code discount AFE8048 you can use every time Cheaper then in Uk , add delivery with tax + duties yodel or dhl ,to avoid duties after delivery. Yodel it's little bit cheaper . Delivery takes to Uk about 7-8 days!! So no too long. Always happy , highly recommend!! 😊 Always cheaper in Iherb !!!”

Helpful Report

Posted 6 years ago

“Don't buy anything from Them if you live in Europe: you will receive your stuff in more than three months and you will have custom's problems (an pay more money for it). But They don't tell it to you and the customer service is really unuseful.”

Helpful Report

Posted 6 years ago

“Completely underhand tactics from this company, I was totally unaware they were not in the UK and I would have to pay a customs charge for over half the value of my item. The products are shown in £ sterling so why would I think they are from the US? The product took two weeks to arrive having travelled to several destinations... I was told if I didn't collect the package they would refund Once it had been returned back to them. I very much doubt this will happen. Complete scam DO NOT BUY!!”

Helpful Report

Posted 6 years ago

“Promo code discount AFE8048 Cheaper then in Uk , add delivery with tax + duties yodel or dhl ,to avoid duties after delivery. Yodel it's little bit cheaper . Delivery takes to Uk about 7-8 days!! So no too long. Always happy , highly recommend!! 😊”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“THE DELIVERY SERVICE THEY USE IS TERIBLE.(Chicago ).IF THEY CHANGE IT YOU CAN ORDER PRODUCTS IF YOU SEE" UBS"-DONT ORDER ANYTHING”

Helpful Report

Posted 6 years ago

“Bought specific cup due to my very ocd one yr old who refuses to drink milk out of any other cup... he knows the picture on the cup and don’t want any others I have tried same product different pictures and he won’t go for it. I looked everywhere for the same cup with same pic and found it on iherb.com I ordered two of them which said the specific cup it was. I received the product and it wasn’t the same cup I ordered the pic on it was completely different and cheaper made. I wrote to customer service because they don’t provide number to call. They said it’s the same upc just newer product and that their website hasn’t been updated.... they won’t do anything about it at all.... I will never Buy here again and I recommend if you want the correct product u ordered avoid this website and find elsewhere. I could have bought cup I got from store and not paid shipping price.... cost me more to get a product I didn’t even order”

Helpful Report

Posted 6 years ago

Iherb is rated 2.8 based on 368 reviews