My recent expirience with iHerb is horrible !!! I got quickly e-mal fhom iHerb that my order has been “SHIPPED” - WHICH IS ONLY LIE - maybe is packed - but NOT SHIPPED AT ALL !!! Aramex have only “created record” but physicaly Aramex never recived my order/shippment from iHERB - but iHERB took my money as for “shipped” order which is not good at all!!! Now I’m not able get from iHERB customer service any reasonable answers WHY THEY HAVE THIS BEHAVIOR TO THE EXISTING CURTOMER like this (as new customer - you get 100% better and different service - my personal EXPIRIENCE - unfortunately). Now they even tried told me that is ARAMEX FAULT - like “aramex have not updates on their tracking…” !!! NO - ANOTHER LIE FROM IHERB - I contacted Aramex directly and I got from them e-mail with confirmation that they never till now recived my shippment from iHERB!!! So is now clear that iHERB ONLY CREATED RECORD WITH ARAMEX - TOOK MY MONEY - BUT MY ORDER WAS NOT SHIPPED AS IHERB SEND ME IN E-MAIL - they just LIE TO ME!!! I’m sure that I’m not only one who had this expirience wit them - behavior to existing customers like this is very AWFUL FROM IHERB!!! And honestly I’m ready if they do not solve this PROBLEM quickly to ESCALATE THIS EVERYWHERE WHERE IS POSSIBLE AS CUSTOMER RIGHT to recive order which I paid for!!! THANK YOU IHERB FOR THIS AWFUL EXPIRIENCE!!!