I hope I checked the reviews of iherb before making purchase! They only shipped part of what I purchased, but they charged me for all the items I ordered, when I ask to reship or refund, they said they will reship the rest of the products. BUT, later they said the product is out of stock, I said it is fine to refund me of what they missed to deliver. NOW, they declined the refund because they said the RESHIP was not charged, I don't think they can't understand that what I am asking for refund is the products that they didn't deliver in my original order, they just did this in purpose. And see? They can't be reached out by phone or email, only by website, it is really inconvenient to explain what happened since the customer service is not professional. I won't come back to visit and never recommend this business to anyone I know.