THIS Is a complaint. Apparently, iHerb has POSITIONED themselves, so that they are not accessible for any type of customer service or support. I find this unacceptable. You can neither contact anyone via phone, an email came back as an error message, all they offer you now is a chat with Bots. I will be leaving iHerb. They are only available to take your money and send product. If you need to urgently stop a shipment, you are unable to. That is what happened to me. I had a hardship. I needed to stop a shipment, and no one there could help me. Because there is NO ONE there. After being a loyal customer for yearsss, If I do not hear back from you I will be leaving. If you care at all about your reputation.