Thank you for contacting iHerb.com. We apologize for the inconvenience that this may have caused you. If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage, and quarantine fees). Undeliverable address No one available to accept the delivery Order refused by the customer Refusal to pay customs fees Refused by Customs Note: There are times when customs may decide not to reroute the package or the cost to return the items exceed the cost of the products, the package will be abandoned and no refund will be available. Confiscated by Customs Orders: If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available. Since the tracking has not been updated yet with the return, we will need to allow more time for this to be processed. Once your order is received back, we will process a Return Claim for the package and you will receive an email confirmation with further details. Please let us know if there is anything further we can assist you with. Sincerely, Joar C. iHerb.Com Customer Service 22780 Harley Knox Blvd, Perris, CA 92570 USA