I am very satisfied with the service and the product. I wanted to get personalized pencils for my office, I searched online and easily found your website. I ordered online, it was easy and user friendly. Immediately during order entry, I saw an instant messaging option with an Ink Spot representative, I asked a question and was provided an answer quickly all during my order entry. I asked for a proof prior to shipping and the next day, the proof was delivered via email. I was well informed of status of my order at all times. I appreciated the quick delivery. I will be ordering from Ink Spot again.