The order process and delivery time were great. Everything else pretty much failed. The pens are horrible quality. A bunch of the pens didn't write good or didn't write at all. (Out of 10 I tested, 1 was defective, 3 didn't write so well). It feels like the pens were bought from Dollar Tree. In addition, customer service was horrible. I asked a representative via live chat (name was Tom) what font the proof was in. Instead of getting me an answer, he said "Sorry, it looks I have to cancel the order. Sorry it didn't work out" He then banned my IP address so I can't start another live chat. Using a different device, I asked why he canceled the order, since all I ask was what font was used. He told me if I wanted the order, I have to reply I want the pens to Proofs Department. Otherwise, it was getting canceled. He also banned me again on that device as well. Since I needed the pens, I was forced to reply.