Before I ordered these pens on Wednesday, May 3rd, I spoke with a salesperson, who assured me the pens would arrive by 8:00 Friday night. I explained to her we were participating in a Home Show and wanted the pens to give out and since I live in AZ, a one day delivery zone, she said I wouldn't need to pay more than the FEDEX ground shipping fee. Well, needless to say, the pens did not arrive until Saturday, AFTER the event was over. I have made several phone calls, sent two emails, and as of right now NO ONE has responded to my concerns. I'm glad others have had a great experience with this company...I have not!!!