My self my sister 2 young nieces and my daughter visited Exeter st David’s for 1 night we found the imperial pub and was happy thinking after over 3 hours travelling we could feed the children rather quickly and could get back to our hotel at a reasonable time to get the children in bed. The security staff were fab and helpful and found us a quiet area to sit at with the children as it was very busy. We sat down placed our orders at the same time but paid separate. My sisters order came rather quick but wasn’t very warm seemed it was maybe chucked in a microwave. After 5 minutes a member of staff came and asked what was missing from our table as they have a big ticket but can’t remember what was sent out. So I gave them my order number and was told it would be just a couple of minutes. 30minutes later myself and my daughter still had no food and we were no longer able to eat as a family with my sister and nieces as their meal was already almost cold when it came so they couldn’t leave it longer to wait for mine. I waited another 5-10 mins and went found a member of staff and asked what’s happened. I was then told 2 minutes the chef can Chuck it together (I assumed this meant that’s how long would take to warm it in the microwave) so I asked for a refund so we could leave and get the children to the hotel to bed but this meant myself and my 8 year old left without having dinner. My drinks came from my order (after 30mins) but no food and my sisters food came but no drinks.