Emily
I would like to bring to your attention the awful and demoralising behaviour my Uncle has experienced in one of your pubs this week. My Uncle has been going to The Mannamead pub (Mutley plain, Plymouth) on a weekly, and sometimes daily basis for over 30 years. He is an elderly, single man who enjoys going to your pub to get out of his house, not feel alone and to generally boost his own mental health. This week however, he was turned away by one of your employees because HE WAS ALONE, and was told this would take up a table that could sit 4 people, this is absolutely disgusting. I was mortified when he told me he could not come in because he doesn’t know anyone inside. Who, i ask, do your staff think they are? He has been drinking in that pub for longer than a lot of those employees have been alive. I would also like to add, this is not one of your “peak times” you state on your website it was a time when it is mentioned that anyone is welcome. I ask, how is this a policy of wetherspoons, who are meant to be a welcoming and enjoyable place for people to go. I completely understand the guidelines that are in place, with social distancing etc but how can one of your policies be that if someone is ALONE they cannot enter the pub. If this is a wetherspoons policy, please explain the understanding behind this, as I cannot in any way see how this can be justified. This is the saddest policy I have ever heard if this is one for all wetherspoons pubs, I am trying to believe that this is not a policy and is just one horrible employee that has been hired and is discriminating against an elderly man who is alone. My uncle has spent months in lockdown alone and was pleased when the pubs reopened as this is where he spends his time. I honestly can’t put into words how upset and shocked I was to hear he could not go for a quiet drink where he attended on an almost daily basis before lockdown. My Unlce lives 6 hours away from my family so us going with him to sort this out is not feasible, so I would appreciate it if this bizarre and shocking issue was cleared up with The Mannamead pub and my Uncle was not refused entry the next time he tries to go into the pub.
3 years ago
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J D Wetherspoon has a 2.3 average rating from 112 reviews

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