Sam Ferguson
I ordered from John Lewis on the 27th, it's now the 8th and my parcel has been lost in transit. I had to find this information my self, as John Lewis could not provide any tracking information, until supposedly Monday. It took 5 minutes for the courier to provide this information, which I passed on to John Lewis. I now have to wait another 48 hours for John Lewis to investigate this! WTH DON'T SHOP AT JOHN LEWIS, I didn't even think to check the reviews and unfortunately if you're reading this you are probably part of the 69% of people that have left a 1* review. Shocking, I've had parcel's come quicker from China but, John Lewis struggles with Packages from Milton Keynes. AND to add petrol onto the fire John Lewis, has the worst customer service team I've dealt with they're all literally clueless. Don't bothering ringing, emailing etc. Hopefully, you bought on your credit card (which I didn't) and, I wouoe highly reconmend that you chase up your refund with them. Also don't be, fooled by the replies John Lewis provides on these reviews it's a load of box ticking nonsense that may be, appealing to other customers.
3 years ago
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John Lewis has a 2.7 average rating from 2,393 reviews

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