John Lewis Reviews

"Rated 1 out of 5 stars\r\nShocking Customer Service Experience with John Lewis with David Bebbington- \r\n\r\nI\u2019m writing to share my extremely disappointing experience with John Lewis, particularly regarding the unprofessional and dismissive handling of my complaint by a customer service manager named David Bebbington. Despite John Lewis\u2019s long-standing reputation for exceptional customer care, their refusal to take responsibility in this matter has been nothing short of shocking.\r\n\r\nTo summarise, we purchased two beds, one for my son's newly renovated room. On the day of delivery, the team arrived late, and due to scheduling conflicts, I had to leave my elderly, disabled mother in charge of overseeing the process. Unfortunately, during the delivery, significant damage was caused to our newly installed floors. Our builders and a professional flooring company confirmed that the delivery team caused the damage on that day.\r\n\r\nWhen I raised the issue with John Lewis, David Bebbington repeatedly dismissed our concerns instead of taking accountability. His argument that my mother's signature absolved them of any responsibility is unreasonable and deeply insensitive. Despite providing evidence from independent experts that John Lewis caused the damage, the company has refused to take any responsibility or offer any resolution.\r\n\r\nThis experience has not only caused stress and frustration for our family but has also tarnished the joy of what was meant to be a special moment for my son\u2019s birthday. I expected better from a company like John Lewis, and I urge them to review this matter seriously and reconsider their stance.\r\n\r\nI will not hesitate to take further steps to ensure our case is properly addressed, including seeking legal action."

"Rated 1 out of 5 stars\r\nShocking Customer Service Experience with John Lewis with David Bebbington- \r\n\r\nI\u2019m writing to share my extremely disappointing experience with John Lewis, particularly regarding the unprofessional and dismissive handling of my complaint by a customer service manager named David Bebbington. Despite John Lewis\u2019s long-standing reputation for exceptional customer care, their refusal to take responsibility in this matter has been nothing short of shocking.\r\n\r\nTo summarise, we purchased two beds, one for my son's newly renovated room. On the day of delivery, the team arrived late, and due to scheduling conflicts, I had to leave my elderly, disabled mother in charge of overseeing the process. Unfortunately, during the delivery, significant damage was caused to our newly installed floors. Our builders and a professional flooring company confirmed that the delivery team caused the damage on that day.\r\n\r\nWhen I raised the issue with John Lewis, David Bebbington repeatedly dismissed our concerns instead of taking accountability. His argument that my mother's signature absolved them of any responsibility is unreasonable and deeply insensitive. Despite providing evidence from independent experts that John Lewis caused the damage, the company has refused to take any responsibility or offer any resolution.\r\n\r\nThis experience has not only caused stress and frustration for our family but has also tarnished the joy of what was meant to be a special moment for my son\u2019s birthday. I expected better from a company like John Lewis, and I urge them to review this matter seriously and reconsider their stance.\r\n\r\nI will not hesitate to take further steps to ensure our case is properly addressed, including seeking legal action."

"Rated 1 out of 5 stars\r\nShocking Customer Service Experience with John Lewis with David Bebbington- \r\n\r\nI\u2019m writing to share my extremely disappointing experience with John Lewis, particularly regarding the unprofessional and dismissive handling of my complaint by a customer service manager named David Bebbington. Despite John Lewis\u2019s long-standing reputation for exceptional customer care, their refusal to take responsibility in this matter has been nothing short of shocking.\r\n\r\nTo summarise, we purchased two beds, one for my son's newly renovated room. On the day of delivery, the team arrived late, and due to scheduling conflicts, I had to leave my elderly, disabled mother in charge of overseeing the process. Unfortunately, during the delivery, significant damage was caused to our newly installed floors. Our builders and a professional flooring company confirmed that the delivery team caused the damage on that day.\r\n\r\nWhen I raised the issue with John Lewis, David Bebbington repeatedly dismissed our concerns instead of taking accountability. His argument that my mother's signature absolved them of any responsibility is unreasonable and deeply insensitive. Despite providing evidence from independent experts that John Lewis caused the damage, the company has refused to take any responsibility or offer any resolution.\r\n\r\nThis experience has not only caused stress and frustration for our family but has also tarnished the joy of what was meant to be a special moment for my son\u2019s birthday. I expected better from a company like John Lewis, and I urge them to review this matter seriously and reconsider their stance.\r\n\r\nI will not hesitate to take further steps to ensure our case is properly addressed, including seeking legal action."

"Rated 1 out of 5 stars\r\nShocking Customer Service Experience with John Lewis with David Bebbington- \r\n\r\nI\u2019m writing to share my extremely disappointing experience with John Lewis, particularly regarding the unprofessional and dismissive handling of my complaint by a customer service manager named David Bebbington. Despite John Lewis\u2019s long-standing reputation for exceptional customer care, their refusal to take responsibility in this matter has been nothing short of shocking.\r\n\r\nTo summarise, we purchased two beds, one for my son's newly renovated room. On the day of delivery, the team arrived late, and due to scheduling conflicts, I had to leave my elderly, disabled mother in charge of overseeing the process. Unfortunately, during the delivery, significant damage was caused to our newly installed floors. Our builders and a professional flooring company confirmed that the delivery team caused the damage on that day.\r\n\r\nWhen I raised the issue with John Lewis, David Bebbington repeatedly dismissed our concerns instead of taking accountability. His argument that my mother's signature absolved them of any responsibility is unreasonable and deeply insensitive. Despite providing evidence from independent experts that John Lewis caused the damage, the company has refused to take any responsibility or offer any resolution.\r\n\r\nThis experience has not only caused stress and frustration for our family but has also tarnished the joy of what was meant to be a special moment for my son\u2019s birthday. I expected better from a company like John Lewis, and I urge them to review this matter seriously and reconsider their stance.\r\n\r\nI will not hesitate to take further steps to ensure our case is properly addressed, including seeking legal action."

"AVOID DODGY CUSTOMER SERVICE NOW THEY ARE TRYING TO SCAM AS MUCH PROFITS FROM CUSTOMERS HAVING MADE LOSSES IN RECENT YEARS!!!! Complained to John Lewis\u2019 \u201ccustomer service\u201d as my shoes become broken. Entle in their Customer Service Team claimed, as attached, that as the shoes were purchased over 6 months ago, \"we are unable to offer you a refund or a replacement as your item is way out of the 30-day return period. and because your item has no guarantee and was purchased two years ago, it is no longer covered by the Consumer Act.\u201d\r\n\r\nTHIS IS A LIE!!!! See the Consumer Rights Act 2015. See: https:\/\/www.legislation.gov.uk\/ukpga\/2015\/15\/section\/24\/notes. Under the Consumer Rights Act 2015 note 141, after 6 months you can claim either a repair, or a partial refund, for faulty goods at the point of purchase.\r\n\r\nAVOID!!!!! APPALLING CUSTOMER SERVICE ONLY INTERESTED IN MAKING PROFITS!!!!!!!"

"I purchased Apple Watch SE with a value of \u00a3259 from the John Lewis website on the 27th of June. I had an email from Royal Mail on the 29th of June telling me that the watch would be delivered between 09 30 and 1330 on the 30th of June. I was at home the whole day but nothing arrived. Then at 1713 on the 30th of June, I received an email from Royal mail with the tracking number showing the item delivered. But I knew it had not been delivered, so I went onto the Royal mail website and entering the tracking number, I found the photograph I've attached below. It was clear from that moment that the Royal mail delivery driver had decided to pocket the watch and enter a deliberately ambiguous photograph as so-called proof of delivery. I immediately reported it to John Lewis and I sent them a copy of that tracking photograph. They responded to me and asked me is that your house? This was a particularly stupid question as you can see from the photograph. I confirmed it was not my house and I haven't received the item. A couple of days later, when I was starting to dispute the charge with my credit card company, I noted that the proof of delivery photograph had been changed to a completely different photo. How Royal Mail allows its so-called proof of delivery tracking system to be manipulated and altered like this is beyond me, but that's a different matter.\r\n\r\nJohn Lewis said they would investigate with Royal mail, but despite three emails to them, I have not received a resolution, or the watch which was intended as a 75th birthday present for my mother-in-law, whose birthday has since passed.\r\n\r\nOf course, I raised this as a dispute with my credit card company American Express. I found out today from AMEX that when they enquired of John Lewis about the delivery of the Watch that the documentation they provided to Amex, they deliberately withheld the photograph that I have attached to this review only entering the altered 'proof of delivery', even though they had the first one in their possession. It turns out that John Lewis are as dishonest as the Royal Mail driver who took the watch in the first place. I usually buy items on amazon.com that require a signature or one-time passcode for valuable items. I deeply regret using John Lewis and I will never buy anything in one of the stores or on their website again. You just can't trust them. Tomorrow I will go to the Apple Store and buy another watch, but at the moment I am out of pocket by \u00a3259 and it doesn't look like I will get my money back."

"The driver took a picture of the opposite side of the road while was driving and drive away without even stopping. I was in front of the door and thats why he took a picture of the other side. Lousy company \r\nI have the picture to prove \ud83e\udd26\ud83c\udffb\u200d\u2642\ufe0f"