John Lewis Reviews

"I purchased Apple Watch SE with a value of \u00a3259 from the John Lewis website on the 27th of June. I had an email from Royal Mail on the 29th of June telling me that the watch would be delivered between 09 30 and 1330 on the 30th of June. I was at home the whole day but nothing arrived. Then at 1713 on the 30th of June, I received an email from Royal mail with the tracking number showing the item delivered. But I knew it had not been delivered, so I went onto the Royal mail website and entering the tracking number, I found the photograph I've attached below. It was clear from that moment that the Royal mail delivery driver had decided to pocket the watch and enter a deliberately ambiguous photograph as so-called proof of delivery. I immediately reported it to John Lewis and I sent them a copy of that tracking photograph. They responded to me and asked me is that your house? This was a particularly stupid question as you can see from the photograph. I confirmed it was not my house and I haven't received the item. A couple of days later, when I was starting to dispute the charge with my credit card company, I noted that the proof of delivery photograph had been changed to a completely different photo. How Royal Mail allows its so-called proof of delivery tracking system to be manipulated and altered like this is beyond me, but that's a different matter.\r\n\r\nJohn Lewis said they would investigate with Royal mail, but despite three emails to them, I have not received a resolution, or the watch which was intended as a 75th birthday present for my mother-in-law, whose birthday has since passed.\r\n\r\nOf course, I raised this as a dispute with my credit card company American Express. I found out today from AMEX that when they enquired of John Lewis about the delivery of the Watch that the documentation they provided to Amex, they deliberately withheld the photograph that I have attached to this review only entering the altered 'proof of delivery', even though they had the first one in their possession. It turns out that John Lewis are as dishonest as the Royal Mail driver who took the watch in the first place. I usually buy items on amazon.com that require a signature or one-time passcode for valuable items. I deeply regret using John Lewis and I will never buy anything in one of the stores or on their website again. You just can't trust them. Tomorrow I will go to the Apple Store and buy another watch, but at the moment I am out of pocket by \u00a3259 and it doesn't look like I will get my money back."

"The driver took a picture of the opposite side of the road while was driving and drive away without even stopping. I was in front of the door and thats why he took a picture of the other side. Lousy company \r\nI have the picture to prove \ud83e\udd26\ud83c\udffb\u200d\u2642\ufe0f"

"Can no longer trust this once great company, boss earns \u00a3999k JohnLewisRetail while they cancel gift cards and refuse to honor the value, no expiry date on cards find out when you try to use them, be warned.It says; \"This gift card will expire 24 months after the last transaction on the card.\" There is no expiry date on the card so if you have not used it, should still be valid!"

"I bought an \u00a3850 office chair from John Lewis with a full\/comprehensive 12-year warranty. 6 years in and the chair has failed completely and they are refusing to repair it or replace\/refund despite the manufacturer comfirming that the chair is covered in that warranty but that I have to deal with the retailer. I am constantly fobbed off by John Lewis, they never read their emails (they admitted there is a 7-day wait for email response - it's laughable) and when you phone them they are rude and say that they are \"doing their best\" rather than actually dealing with the issue. It's a disgrace how far this company has fallen from its original reputation, probably best if it went to the wall like so many others."

"Appalling ongoing experience with John Lewis Home Furnishings. It\u2019s been a catalogue of disasters since we ordered a bespoke curtain pole and curtains some 6 weeks ago.\r\nTheir customer service is useless - you will not wait less than 20 mins for someone to answer the call. After 6 weeks nobody, I repeat NOBODY, can tell me the status of my order."

"Website not allowing completion of purchases for a week now, error message below pops up.\r\nCalled customer services, they don\u2019t want to know (\u2018we have no website\/IT maintenance department to report to unless it is related to GDPR from May this year\u2019). Wow.\r\nHave since purchased elsewhere. After reading the reviews below it looks like John Lewis are on a slippery slope. "