John Lewis guarentees are not what they seem - Machine failed twice due to manufacturing defects and a replacement request by customer declined. It has to fail 3 times apparently. That's a lot of trouble shooting at home, engineer visits, days off and call centre pass arounds without a functioning washer/dryer for your family - only to have very little faith it will last much longer than 3 years (for quite alot of money). The lifespan might not be much more than 3 years. Think carefully if you are happy with this approach. Never asked John Lewis before for a replacement in 20 years. John Lewis passed the buck for machine replacement request to Electrolux on this one. It seems the guarantee action and control is with Electolux rather than John Lewis. Electrolux refused and John Lewis went along with it. John Lewis are acting very close to the line on consumer protection law based on their advertising claims. Karim from customers services was very helpful but could not do any more. Apparently Jennifer from Electrolux stated 2 repair claims in the last year coming up to guarantee end did not merit a replacement and the standard of goods is normal. Take from this what you will.