One of the worst customer service experiences of my life — threatened by delivery driver, parcel never arrived, and John Lewis did nothing. I ordered a LEGO set from John Lewis and it never arrived. Ring footage confirms there was no delivery attempt at all. I was then contacted and personally threatened by the DHL driver who falsely claimed to have delivered it, even turning up at my home swearing at me. I’m disabled, and this situation caused me severe distress and led to a police report being filed. Despite multiple emails, video footage, and the fact DHL themselves couldn’t prove delivery, John Lewis: Took weeks to refund me, Ignored my repeated request for email-only communication due to my disability, Offered a £50 goodwill voucher verbally, then denied it existed, And eventually only offered £10 store credit as “fair resolution.” This company has refused to acknowledge harassment, disability access breaches, and damage caused during the incident. I have escalated the matter and will never order from them again. If you’re vulnerable or disabled, beware — you will be ignored and dismissed.