Absolutely terrible, we ordered our baby things with our first child on the way in September and wanting to get the nursery and all of the things sorted before our due date. We went to John Lewis due to their good reputation. The cot bed had scratches all over it and the wardrobe was completely broken as we opened the packaging. We understand these things can happen so emailed John Lewis to get a replacement. 3 weeks of back and forth emails have not gotten us anywhere as they are saying they are talking to their supplier to get a replacement. My contract is not with John Lewis supplier, it is with John Lewis and as such they should replace the item or refund it and deal with the supplier in their time. Instead of making our last few months much easier as we had planned they have added to our stress and are unwilling to help. So disappointing.