If I could give zero stars I would!! I have always been a loyal John Lewis customer, but I will never buy a thing from them again! I brought a watch from them 9 months ago and the strap has completely worn away, along with the numbers and lettering inside the face that now float around and basically look like a fake watch! Appalled with their email responses, the watch is 9 months old, this is what I expect from a 25 year old watch!! Actually I don’t even expect it from a 25 year old watch, when you pay well over £100 for a watch you expect it to last! Their responses are that it needs sending off for assessing!!! Even though it’s only 9 months old and I will now be without a watch for god knows how long.... it’s just not good enough!