I ordered online this product. after few days i got the email that it has been delivered although I didn't received it. Then I was keep calling to John Lewis customer service but they were telling me it has been delivered and we will not give you the product or refund straight away on my very first call without any investigation…………….Something wrong in the online delivery department or something wrong going on in delivery company……………I did police complaint as well as per john lewis staff suggestion. Police is also looking into the matter but delivery company "Hermes" is also not providing delivery driver's detail and because of that investigation taking very long time………….. This was my first and the worst online shopping experience…………and it was my first shopping experience with JL. I advice others to do not order online with this company…very bad service…..if your item is not delivered then you have to go to police to short the problem out……….because we don't have any proof to prove that item is not delivered, apart from experience and your words which none will trust.