I honestly wouldn't wish what johnlewis.com is making me experience even to my worst enemy! I bought a phone on their website which I collected from their supplier's depot and the box was empty! This was on August, 13 and still nothing received nor refund or another phone sent back where clearly the Delivery Courier signed and stated a file confirming the box was empty. Letters with facts explained, emails, at least 20 calls to Customer Service already and NOTHING in return. Customer service agents that keep promising calls back for you which simply don't happen. Wouldn't have expected from John Lewis. I feel really cheated on and let down by the whole situation. Unbelievably indecent and ridicoulously useless service.