I returned some soft furnishings and they(John Lewis) refused to see that there was anything wrong with them, and therefore would not refund my money. I politely put my case saying these were not to JL standard or mine and that they were not satisfactory. Various assistants came and argued for JL. Eventually what I believe to be some kind of manager came to speak with me. He also said there was nothing wrong with the products. After what seemed like hours and the store closing for the day, I was still putting my case. The only people left in the store at this time were myself, this manager and 2 security personnel. He finally offered to refund only 50% of my cost but I refused, I wanted all my money refunded which I thought was only right. Why should I accept just 50% of the cost? After many more hassles, he gave in because he wanted to get home as it was now late, and refunded the full cost, or so I thought. But oh no! He gave me a Gift card to the value!!! I want a refund to my credit card and my credit card company say I should get this, but JL just won't pay up. This is disgusting customer service from JL and I have reported it to the credit card company who I hope can help and chase this up. By giving me a Gift card really means that I will have to shop in JL again and I certainly will not be doing that again. Their whole attitude was rude, argumentative and less than caring. I feel so let down and hurt by their attitude.