I am never going to order from john lewis again as I have had bad experiences on 2 out of 3 occasions. First time bought a metal lampshade online but all the metal was discoloured. John lewis customer service was helpful but i had to take the faulty one back to the shop and get my replacement.created hassle but thought it was a one off. Second time ordered ready made curtains online. Money soon left account but a few months have gone buy. I emailed them over a week ago to find out whats happening. My email i recieved gave no answers so was as helpful as a bang on the head. All it said was something like its not us what deal with this but our suppliers. We'll get them to be in touch, which they haven't. I emailed john lewis again about the curtains but heard nothing. So i guess i will have to start ringing them again. Not what i ever expected from john lewis as whenever i have been in the store the staff are so good