Beware of John Lewis 5 year TV GUARANTEES it is a scam! they won't offer you a like for like replacement TV brand but rather a cheaper brand & spec! If you spent £700 on a TV & it is faulty you will not get the money paid! Shocking! Their customer services is extremely rude & never get back to you on an update or investigation! Spoke to Jakub who never came back to me on an investigation! Claire a rude manager who wouldn't let me complete my sentences! She was extremely rude, raised a voice and would just cut me out while I spoke!! Shocking appalling service from a huge brand and company!