Appalling customer service!!!! My first fridge freezer was delivered with 7 dents, had to wait for 10 days to get it redelivered. The second appliance was also faulty. I raised a complaint 02084886, was told a manager would be calling me back but no one had the decency to do so despite many calls/emails. Next thing, I receive a text to inform me of a redelivery date I didn't agree to. This thing has been going on for other a month. Just called again and I have been told someone would be calling me back again....no resolution. I originally choose JL for piece of mind but should have gone for the cheaper more reliable options online