I purchased a tablet from JL.com a few months ago, and it developed a fault with the SD card slot. I sent a very detailed email to them thinking it was the best way to get in contact because I could think about the best way to describe what was going on and what I'd tried. I then get a response 16 days later saying, sorry but the warranty team isn't the right place to call and errr, thanks but phone this number. If you weren't going to do anything, surely you could have told me a little sooner. This isn't what customers expect of any company, let alone one that supposedly prides itself on customer service. Perhaps they could learn a lesson or two from Amazon!