Fantastic customer service.
I've ordered 15 or so items from them over Christmas, one of them was a towel which began to 'bobble' after one use.
I dropped then an email, within 24 hours I had a call from customer services to get my address and send a replacement item, which arrived the next day.
2 years ago
John Lewis has a
2.7
average rating
from
2,393
reviews
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