Ordered 2 faux fur cushions before Christmas. Long story short they were faulty. It has taken 8 phone calls and a long trip to a John Lewis store to sort it out. What is going on JL? Always used to be the best customer services now pretty much every call I made was told a different answer. Have shopped for decades with the store will think twice now….
1 year ago
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John Lewis has a 2.7 average rating from 2,357 reviews

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