Had an awful experience with John Lewis. I had to return a broken Hoover which was still under warranty. JL managed to lose it for 3 weeks in a warehouse. 7 phone calls and 16 emails later, after being passed from pillar to post, they eventually found it in a random warehouse. They then told me it would take a further 5 or 6 weeks. I hadn't been told any of this at the outset, I thought it would take a couple of days. I've never experienced such incompetence, it was such a surprise as I'd thought John Lewis were good at customer service. I won't be shopping there again for electrical items.