I wish I could give zero stars . I tried to place an order of a TV and soundbar but had some issues with the payment so I thought I would try again in the morning . I had the items in my basket at probably around 9 in the evening and left them in there . When I went into my basket at 7 the next morning the TV I wanted to purchase had price hiked another £700 😲. Obviously I wasn't going to pay another £700 for something i could of got cheaper the day before. So I contacted one of their customer service people and explained the situation and he laughed and said oh sorry the price of that went up today. Well I know that sherlock, but he said there's nothing I can do about it . I also emailed them and got the very same response. Not really something you would expect from a company such as John lewis but there you go. I personally will never be buying anything from them again