My mother bought a mobile online but ordered the wrong one. Customer support told her to reject the order when delivered and she would be refunded. However, the driver took a picture of me at the door and said package delivered. There was no concrete evidence of package delivered only a person at the door. I wasn't holding the package (I didn't touch it) No signature or proof of id - so how does that prove delivery. John Lewis support has said sorry but you are not getting a refund, we believe the driver. Explain that to me. My 87 year old mother is now down £1,700. It goes without saying we will never shop there again, and I will tell everyone I meet not to shop there. Ironically we shopped at John Lewis because we thought they gave the best service. This is appauling. Also they now refuse to talk to us.