Robert D
Never thought I’d ever be saying this about JLP. What absolutely pathetic and ineffective customer service they now provide. I wanted to paint the ceiling in my sitting room and got the electrician to remove the light fitting. On doing this the marble ceiling mount cracked and the light could not be refitted. As it was a John Lewis product I called them to order a replacement part and made it very clear I was prepared to pay for it. It took several weeks of emails and telephone calls only to be finally informed they couldn’t locate one and I’d have to throw away the ceiling light and buy a replacement at a cost of £150. Luckily, somebody I know was able to locate a replacement fitting for me and it arrived today 15/2/22 and the light will be installed shortly. No thanks at all to JLP. Whilst nobody was rude, I got the impression they didn’t care at all about me as a customer and just wanted me to go away and buy another light. It’s my suspicion that they didn’t even try to locate the spare part as my friend was able to locate, buy and send it to me in about a week. Truly terrible service and back up for their own products. JLP have now joined Halfords on a list of companies I will never do business with again. They don’t deserve any stars as a reward for their customer services.
1 year ago
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