My wife and I recently received an email from John Lewis saying they were "exited" to let me know that our reward of one free regular hot drink and a cake was waiting in my on line account. My wife and I, pensioners with some health issues, can only manage the journey from Swansea to Cardiff occasionally, but when we do we always head for the 'place to eat' then continue with shopping at the store. Due to Covid and bad weather we have once again been unable to redeem our offer within the 24 day expiry limit.(Why oh why is a time limit necessary on a damned coffee and cake!!?) I wrote to Customer Service asking if the voucher could be renewed/replaced. I soon received " not the reply I wanted to receive" that a re-issue could not be considered so I asked for the contact details of a Manager. Surprise, surprise! A similarly worded stock reply of a refusal to reward a 'valued' customer with a paltry coffee and bun. Sad to say we will in future head for the internet and shop elsewhere.