Ordered some curtain which I then found cheeper else where. Thought I would be able to get a refund under their price promise of never knowingly undersold. However since I’d ordered click and collect and other store did not offer click and collect they would not price match. However, if I returned the goods and went into the store they would price match. Just wriggling out of a commitment and their slogan “Never knowingly undersold” is just words to con the shopper. I think John Lewis are loosing the plot generally and will be loosing loyal customers.
3 years ago
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