Continuing saga of my Sony Bravia TV (see one-star review one month ago). Since then John Lewis customer service said they would get Sony to send the screws for the stand. After 6 weeks nothing from Sony. John Lewis emailed that they would send me £50 for my my trouble. That was 6 weeks ago and there is no sign of the money. I found out the type of screw and ordered them from Amazon. Arrived in 2 days. If John Lewis ever send the £50 as a John Lewis voucher I will send it back. I never want to deal with this dreadful firm again. I wonder if their directors ever look at the stories of terrible service and rudeness on this review website. They should read them and weep.