Having had a representative to measure up for curtains I was told that it would be a wait as it was just prior to Christmas. Totally understandable, except the next day I had an email saying the fabric was out of stock. I phoned up to be told that the email was a mistake and that I would receive my curtains in February. This I did not worry about as they are large curtains covering a whole wall of glass doors and glass panels. The curtains arrived mid February and the box that they arrived in was dirty battered and torn box. The curtains at first view seemed to have not been damaged and so they were hung. looking at the thermal linings each curtain had 4 or 5 marks on each curtain. One or two were quite small like pen marks but others looked like somebody had stood on them with a dirty shoe. John Lewis were efficient at dealing with the problem but not in a satisfactory was. My only options were to take the curtains down and return them (leaving the plate glass exposed during the coldest part of the year as they were not prepared to supply anything to cover the windows. They also offered £130 (20%) refund. I really wanted the curtains returned and rectified but was not prepared to sit with no thermal covering and so had little option but to accept the payment and use it to get them cleaned my self (24 hrs). John Lewis were intransigent in its offer it was take it or leave it. the product had it not been marked were very good it is just the approach to the problem that left a lot to be desired.
1 year ago
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John Lewis has a 2.7 average rating from 2,357 reviews

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