An abysmal recent visit to JL Norwich revealed a shocking culture change in store customer service. It is now puerile, unprofessional and not in tune with the varying expectations of customers. When doing business I do not wish to be their "buddy" nor constantly assailed and interrupted by persons who by their manner of dress are impossible to given as " partners". I would suggest that instead efforts could be better directed at improving the truly woeful range and availability in Menswear in particular. Furthermore it is not acceptable that 2 separate "partners" gave wholly wrong assurances about the benefit of " validation " of car park ticket. I do not by any means expect servility merely the same level of respect and professionalism I would naturally extend in business contexts.
2 years ago
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John Lewis has a 2.7 average rating from 2,395 reviews

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