Picked a box for our order wrong. Told them the day it arrived. We were informed they didn't keep spare parts, it took weeks it seems to realise me telling them I just wanted my box not a spare part was correct. Great you'd think? No of course not. Customer service is as useful as a bit of soggy lettuice in my opinion and despite it being an express order they can't ship it to me for ages. And further they expect me to take another day off work to sort out their own negligence at my own expense! Just no, never again, don't do it. Buy from somewhere else. I personally am begining to wonder if it's all a joke to them and I'mbeing discriminated against for their enjoyment. At least it feels that way in my opinion.
10 months ago
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John Lewis has a 2.7 average rating from 2,357 reviews

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