Two completely different experiences of my local John Lewis store yesterday... First, an enquiry about my JL card was met with a shrug of the shoulders by staff at the cash till, then they stood by while I struggled to pack my bag. I say 'stood by' but actually they waved me out of the way to make way for younger, fitter customers who could pack their bags themselves. Not the service I am used to in JL and I thought 'am I going to put up with this for a measly free cup of tea and a cake every three months??' But then, I went to the lingerie fitting rooms looking for bra accessories. I have had a mastectomy and reconstruction and needed some help in fitting my own bra correctly. The assistant in the fitting rooms was lovely, she spent time with me and sorted out the problem without even any additional cost to me. I have been a customer of JL (or George Henry Lee in their previous life) since 1973 and it has always been my favourite store for clothes, accessories and household buys. After the first experience yesterday I was ready to rethink my loyalty to the store but the lingerie assistant restored my faith in John Lewis. She gets five stars - the other staff get -1